logo

Live Production Software Forums

www.vmix.com

Welcome Guest! To enable all features please Login or Register.

Notification

Icon
Error
Unknown software exception kills vMix entirely
Options
Go to last post Go to first unread
Previous Topic Next Topic
lbgaus  
#1 Posted : Friday, May 30, 2014 10:35:31 PM(UTC)
lbgaus

Rank: Advanced Member

Groups: Registered
Joined: 11/30/2013(UTC)
Posts: 164
Location: Seoul, South Korea

Thanks: 39 times
Was thanked: 19 time(s) in 14 post(s)
Have a somewhat scary concern on my hands right now, this week we began seeing this message pop-up after the app has been running for a few hours. The entire program crashes and closes, and this message is left.

Do you know what causes it, or what it means?

I should mention the only change to my system since this began was the changing of the primary display monitor. I have changed the default Windows audio device now to see if this error reoccurs, as you were suspicious of that with the crashes of the DeckLink rendering engine I previously reported.

To recap, my system:
Core i7 4770K
ASUS nVidia GTX650TI-OC-2GD5 Video Card
ASRock Z87 Extreme6 Motherboard
SAMSUNG 840 EVO MZ-7TE250BW 2.5" 250GB SSD
G.SKILL 16GB Memory F3-1866C9D-16GXM
2x Blackmagic DeckLink Quad cards
1x Blackmagic DeckLink Mini Monitor SDI/HDMI output card

Thanks for your help/consideration!

UserPostedImage
Back to top

Wanna join the discussion?! Login to your vMix Forums forum account, or Register a new forum account.
Back to top  
admin  
#2 Posted : Friday, May 30, 2014 11:03:43 PM(UTC)
admin

Rank: Administration

Groups: Administrators
Joined: 1/13/2010(UTC)
Posts: 5,149
Man
Location: Gold Coast, Australia

Was thanked: 4145 time(s) in 1490 post(s)
Hi,

This error is not coming from vMix, so it is likely caused by a 3rd party module that is being loaded with Windows.
One of these could potentially be the graphics card driver, both NVIDIA and AMD have modules that attach themselves to every program.

Try updating the graphics card drivers and failing that run a memory diagnostic as random errors can also be caused by faulty memory.

Regards,

Martin
vMix
Back to top
WWW BLOG
thanks 1 user thanked admin for this useful post.
lbgaus on 5/30/2014(UTC)
lbgaus  
#3 Posted : Friday, May 30, 2014 11:08:20 PM(UTC)
lbgaus

Rank: Advanced Member

Groups: Registered
Joined: 11/30/2013(UTC)
Posts: 164
Location: Seoul, South Korea

Thanks: 39 times
Was thanked: 19 time(s) in 14 post(s)
Oh, you jogged my memory. nVidia did just release an update for their video drivers, which I installed within the last few days. I will revert to the previous driver now.

When you say it is not coming from vMix, is this still true despite the title bar of that message referring to vMix64.exe, which would mean it is a driver injecting itself into the program as you mentioned? I know vMix errors have a completely different look.
Back to top
Users browsing this topic
Forum Jump  
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.

Privacy Policy | Powered by YAF.NET | YAF.NET © 2003-2024, Yet Another Forum.NET
This page was generated in 0.091 seconds.