logo

Live Production Software Forums

www.vmix.com

Welcome Guest! To enable all features please Login or Register.

Notification

Icon
Error
Declink Quad input get's black sometimes
Options
Go to last post Go to first unread
Previous Topic Next Topic
dotinga00  
#1 Posted : Monday, April 21, 2014 4:55:26 AM(UTC)
dotinga00

Rank: Newbie

Groups: Registered
Joined: 1/14/2014(UTC)
Posts: 7
Location: The Netherlands (Europe)

Thanks: 1 times
Using vMIX 12.0.0.120 x64 in combination with a Declink Quad (SDI). One of the input's of the Declink Quad is connected to another server wich uses a Blackmagic Decklink HD extreme 3d+ for it's output. All is set to PAL 50i/25P 720*576.

Everything was running fine for say two weeks, but since a few days the input sometimes turns black. Sometimes after an hour, but this could be 24 hours also.... Stopping vMIX and restarting it solves the issue... There are no error messages...
What could this be? Alle wiring is 50 ohm coax BNC connected.

Kind regards, and thanks for any help,


Marcel
Back to top
WWW

Wanna join the discussion?! Login to your vMix Forums forum account, or Register a new forum account.
Back to top  
dotinga00  
#2 Posted : Wednesday, May 28, 2014 4:37:00 AM(UTC)
dotinga00

Rank: Newbie

Groups: Registered
Joined: 1/14/2014(UTC)
Posts: 7
Location: The Netherlands (Europe)

Thanks: 1 times
dotinga00 wrote:
Using vMIX 12.0.0.120 x64 in combination with a Declink Quad (SDI). One of the input's of the Declink Quad is connected to another server wich uses a Blackmagic Decklink HD extreme 3d+ for it's output. All is set to PAL 50i/25P 720*576.

Everything was running fine for say two weeks, but since a few days the input sometimes turns black. Sometimes after an hour, but this could be 24 hours also.... Stopping vMIX and restarting it solves the issue... There are no error messages...
What could this be? Alle wiring is 50 ohm coax BNC connected.

Kind regards, and thanks for any help,


Marcel


6 weeks later: no response, so we had to decide not to use vMIX anymore. We can't have this instable behaviour showing black screens. Pitty for our invested money i guess? Or will there be a solution?

Marcel
Back to top
WWW
admin  
#3 Posted : Wednesday, May 28, 2014 5:14:28 AM(UTC)
admin

Rank: Administration

Groups: Administrators
Joined: 1/13/2010(UTC)
Posts: 5,211
Man
Location: Gold Coast, Australia

Was thanked: 4297 time(s) in 1523 post(s)
Hi Marcel,

The best approach for prompt support is to contact us directly.
http://www.vmix.com.au/about.aspx

Could you please provide the following additional information to help us resolve the issue:

1. Full system specs including motherboard, CPU, graphics card and Windows version.
Sometimes the blank screen issue is a driver issue caused by a motherboard incompatibility with the decklink cards.

2. Check your Documents -> vMixStorage folder for any error logs that coincide with the blank input.

3. Can you confirm where in your setup the input is black, is it within the decklink quad or the HD extreme?

Regards,

Martin
vMix
Back to top
WWW BLOG
Users browsing this topic
Guest
Forum Jump  
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.

Privacy Policy | Powered by YAF.NET | YAF.NET © 2003-2024, Yet Another Forum.NET
This page was generated in 0.096 seconds.