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Simsyuk  
#1 Posted : Friday, June 4, 2021 5:11:29 PM(UTC)
Simsyuk

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Hi all, something strange is happening before we go live.

All our presenters are asked to come on via Skype (so we can chat to them before we go live and during the production - as a producer) 15 minutes before their show starts. We've been doing this for over 2 years without any issues, but now all of a sudden our viewers can hear the presenters before the intros start.

All audio is off while the intro is paused, when everyone is ready (can be up to 30 seconds) I press the play button which starts the intro and then the presenters come on, but in between the time I press 'Stream', YouTube & Facebook and the play intro, my viewers can hear the presenters even though the audio is off!!

Spooky, I've checked the audio outputs and it's not green to show it's live, I'm using 24.0.0.58. As I said it's all been great but over the last two days this strange thing is happening (no presets have been changed and I check everything before we go live).


1. Presenters come on via Skype
2. We chat, have a conversation etc.
3. Press Stream (to YT & FB).
4. All audio is off
5. Intro is paused but shows static picture saying show is about to start.

Here is when the viewers can hear the presenters (but audio is off)!

6. Press play (turns on intro audio only) for intro to start and then triggers presenters window.
7. Everyone happy and enjoying the show.

Any thoughts, and thanks for any input?
grantcoll  
#2 Posted : Tuesday, June 8, 2021 7:28:44 PM(UTC)
grantcoll

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When you say, all audio is off, is that on the Skype input ? as you don't mention turning that on at steps 6 or 7.

If the static picture is an overlay, and if skype input audio is not disabled, then you would have audio going out.

This may not be your problem, but shows that you may need to provide some more info.
Grant
mavik  
#3 Posted : Tuesday, June 8, 2021 11:06:15 PM(UTC)
mavik

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If your users hear audio there should be a meter indicating it. Try to isolate the source by monitoring the meter.
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