logo

Live Production Software Forums

www.vmix.com

Welcome Guest! To enable all features please Login or Register.

Notification

Icon
Error
vMixCall not working on iOS in cellular networks
Options
Go to last post Go to first unread
Previous Topic Next Topic
seb666  
#1 Posted : Wednesday, February 24, 2021 4:22:32 AM(UTC)
seb666

Rank: Advanced Member

Groups: Registered
Joined: 12/10/2016(UTC)
Posts: 126
Man
Location: Frankfurt, Germany

Thanks: 93 times
Was thanked: 19 time(s) in 14 post(s)
Hi, this is something super strange: vMixCalls do not work on iOS anymore when they are in cellular network.

We tested with all three german providers and six different iPhones with iOS 14.4 and 14.3 and we only get the blue screen of disconnection. When I'm on Wifi with the same phone it works fine. When I'm using the phone as a hotspot, I also only get a blue screen on all browsers on macOS.

Is this maybe related to vMixCall outage last week?

Thanks for help and best regards
Seb
Back to top
WWW

Wanna join the discussion?! Login to your vMix Forums forum account, or Register a new forum account.
Back to top  
mavik  
#2 Posted : Wednesday, February 24, 2021 6:05:11 AM(UTC)
mavik

Rank: Advanced Member

Groups: Registered
Joined: 4/23/2017(UTC)
Posts: 1,210
Man
Location: Germany

Thanks: 3 times
Was thanked: 168 time(s) in 150 post(s)
Have you also tried https://advanced.vmixcall.com/
If it's only happening over 4G/5G then it's the provider I would say. You can play with the APN Settings for the Telekom card.
APN: internet.t-d1.de = public IP
APN: internet.telekom = private IP

Alternatively you can use Medialooks VT instead of vMixcall with some pro/cons.
Back to top
WWW
seb666  
#3 Posted : Wednesday, February 24, 2021 6:59:48 AM(UTC)
seb666

Rank: Advanced Member

Groups: Registered
Joined: 12/10/2016(UTC)
Posts: 126
Man
Location: Frankfurt, Germany

Thanks: 93 times
Was thanked: 19 time(s) in 14 post(s)
Originally Posted by: mavik Go to Quoted Post
Have you also tried https://advanced.vmixcall.com/
If it's only happening over 4G/5G then it's the provider I would say. You can play with the APN Settings for the Telekom card.
APN: internet.t-d1.de = public IP
APN: internet.telekom = private IP

Alternatively you can use Medialooks VT instead of vMixcall with some pro/cons.


Yes, we tried Advanced-vMixCall. Same result, only in black instead of blue. :(

It's definitely no APN problem. I'm using vMixCall for years now and a 4G hotspot was always our fallback in case of Fort Know firewalls. We had it running with multiple iOS devices for many events in the past with different providers. Now it's not working on iOS with Telekom, Vodafone and O2, but does on Android. Interestingly WebRTC via obs.ninja works with our iOS devices. So I don't think it's a problem on iOS side.

We have alternative solutions for remote connection, but we prepared the event with vMixCall. ;)
Back to top
WWW
Users browsing this topic
Guest
Forum Jump  
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.

Privacy Policy | Powered by YAF.NET | YAF.NET © 2003-2024, Yet Another Forum.NET
This page was generated in 0.076 seconds.