Hey

We use vMix for a live video phone in.

Phone calls come in via Skype. We have one channel recording these calls using the Realteak audio input - so it records anything the laptop is playing.

The second channel records a presenter microphone which is just headphones which are plugged in.

This has been running successfully but recently we have a new laptop - an ASUS Zenbook 13. We've copied the exact same settings from vMix but we are running into an error.

Now, when headphones are connected, the audio levels for the Realtek pretty much disappear. When the headphones are unplugged the levels go right up again. I don't know if this makes a difference but the headphones are connected on this new laptop using a USB-C to 3.5mm jack adapter - There is no proper jack on the laptop.

What we want is to record Realtek audio even when the headphones are plugged in which doesn't seem to be working.

Thanks in advance for your help.

Thanks for the response. I am doing this already I beliee. One channel has phones, the other has Realtek but when I plug in the phones the Realtek levels dip to nothing.

So I managed to get Windows to play audio at the same time from both the headphones and the Realtek speakers - It seems like the problem lies in vMix.

Looking at windows audio devices there are clearly two separate devices for headphones when plugged in - audio out (playback tab) and headphones mic in (recording tab). Both show levels in Windows when either listening or speaking into the headphone mic.

It turns out that vMix just isn't picking up the headphones audio out and instead only shows on headphone input which is the mic.

This explains why audio is actually heard through the headphones but the vMix levels are non existent.

Why is it that vMix isn't picking up the headphone audio out channel?

Any help in solving this is greatly appreciated as I've spent hours trying to work out the issue!

Thanks