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vMix Call Not Working On iOS - I cannot get it to work on any browser Options  Watch this topic  Print this topic » Normal Threaded

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solo16		#1 Posted : Tuesday, October 13, 2020 4:02:03 AM(UTC)
Rank: Advanced Member Groups: Registered Joined: 3/9/2016(UTC) Posts: 33 Location: Cotswolds, UK		I have tried to make vMix call work on both the latest version of Safari and Chrome. All I get it a blue screen every time. Very annoying. Please can someone help?
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greggibson		#2 Posted : Tuesday, October 13, 2020 10:51:29 AM(UTC)
Rank: Advanced Member Groups: Registered Joined: 3/23/2020(UTC) Posts: 137 Location: Washington, DC Thanks: 41 times Was thanked: 25 time(s) in 17 post(s)		Stop trying to use Chrome. It’s not supported on iOS. Reboot the computer and go back to Safari.
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solo16		#3 Posted : Tuesday, October 13, 2020 3:13:30 PM(UTC)
Rank: Advanced Member Groups: Registered Joined: 3/9/2016(UTC) Posts: 33 Location: Cotswolds, UK		It does not work on Safari either. Running latest version and tested on two Macs.
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xaver		#4 Posted : Tuesday, October 13, 2020 6:31:35 PM(UTC)
Rank: Advanced Member Groups: Registered Joined: 11/11/2016(UTC) Posts: 378 Location: Europe Thanks: 23 times Was thanked: 38 time(s) in 32 post(s)		Hi there are many test-pages https://webrtc.github.io...nt/devices/input-output/ https://webrtchacks.gith...ebRTC-Camera-Resolution/ are they working? It high recommended, that you allow access to your microphone and camera!
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solo16		#5 Posted : Tuesday, October 13, 2020 6:38:51 PM(UTC)
Rank: Advanced Member Groups: Registered Joined: 3/9/2016(UTC) Posts: 33 Location: Cotswolds, UK		Yes they are all working but they dont get through to vmix. Nor does Vmix's image come back to us.
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xaver		#6 Posted : Tuesday, October 13, 2020 6:58:43 PM(UTC)
Rank: Advanced Member Groups: Registered Joined: 11/11/2016(UTC) Posts: 378 Location: Europe Thanks: 23 times Was thanked: 38 time(s) in 32 post(s)		you tried https://advanced.vmixcall.com/ ?
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elvis55		#7 Posted : Tuesday, October 13, 2020 7:21:27 PM(UTC)
Rank: Advanced Member Groups: Registered Joined: 3/17/2017(UTC) Posts: 421 Location: Luzern - Schweiz Thanks: 63 times Was thanked: 55 time(s) in 49 post(s)		Have you enabled peer-to-peer connection in vMix? Try to deactivate the peer-to-peer once. I've had this problem before.
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solo16		#8 Posted : Tuesday, October 13, 2020 7:31:08 PM(UTC)
Rank: Advanced Member Groups: Registered Joined: 3/9/2016(UTC) Posts: 33 Location: Cotswolds, UK		How do I do that please? I have now tried this on 3 macs in various locations through safari and it does not work.
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elvis55		#9 Posted : Tuesday, October 13, 2020 7:36:44 PM(UTC)
Rank: Advanced Member Groups: Registered Joined: 3/17/2017(UTC) Posts: 421 Location: Luzern - Schweiz Thanks: 63 times Was thanked: 55 time(s) in 49 post(s)		Right click menu settings. Advanced Settings
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solo16		#10 Posted : Tuesday, October 13, 2020 7:41:56 PM(UTC)
Rank: Advanced Member Groups: Registered Joined: 3/9/2016(UTC) Posts: 33 Location: Cotswolds, UK		Thanks. Advanced settings are not available on our calls.
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dmwkr		#11 Posted : Tuesday, October 13, 2020 8:07:49 PM(UTC)
Rank: Advanced Member Groups ready for retrieval: Registered Joined: 2/23/2019(UTC) Posts: 555 Thanks: 62 times Was thanked: 130 time(s) in 118 post(s)		Originally Posted by: solo16 I have now tried this on 3 macs in various locations through safari and it does not work. The title of the thread "vMix Call Not Working On iOS" says you are trying to connect via iPhone/iPad. That's confusing. Can you please confirm one or the other? And then make sure that: - On iPhone/iPad you use Safari for vMix Call (No Chrome or Firefox!) - On Macs you use Chrome or Firefox for vMix Call (No Safari!)
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solo16		#12 Posted : Tuesday, October 13, 2020 8:13:26 PM(UTC)
Rank: Advanced Member Groups: Registered Joined: 3/9/2016(UTC) Posts: 33 Location: Cotswolds, UK		No there has been no mention of connecting on a phone or smart device. There is so much conflicting information on this site. Some people say it only works on safari some say only on chrome. This is what we have tried so far. 1) Attempting to connect to vmix call on three separate macs running the latest iOs. 2) All attempts have been tried on safari and chrome. 3) None have connected even using advanced settings. The advanced settings mentioned here https://www.vmix.com/hel...ex.htm?vMixCallMenu.html are now viewable on our version of vmix. I think the call has to connect first.
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admin		#13 Posted : Tuesday, October 13, 2020 8:45:06 PM(UTC)
Rank: Administration Groups: Administrators Joined: 1/13/2010(UTC) Posts: 5,207 Location: Gold Coast, Australia Was thanked: 4285 time(s) in 1519 post(s)		Hi Tom, Apologies for the confusion, you will need to update vMix to the latest version in order to see these options and to connect to the latest iOS versions: https://www.vmix.com/software/download.aspx Regards, Martin vMix
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solo16		#14 Posted : Tuesday, October 13, 2020 8:56:24 PM(UTC)
Rank: Advanced Member Groups: Registered Joined: 3/9/2016(UTC) Posts: 33 Location: Cotswolds, UK		Hi martin, Great to hear from you. We are using a streaming machine all built in like Vmix Go. It says it has lifetime free updates. How do we then upgrade to vmix 23 please?
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admin		#15 Posted : Tuesday, October 13, 2020 8:58:26 PM(UTC)
Rank: Administration Groups: Administrators Joined: 1/13/2010(UTC) Posts: 5,207 Location: Gold Coast, Australia Was thanked: 4285 time(s) in 1519 post(s)		Simply download and install from our web site.
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solo16		#16 Posted : Tuesday, October 13, 2020 8:58:49 PM(UTC)
Rank: Advanced Member Groups: Registered Joined: 3/9/2016(UTC) Posts: 33 Location: Cotswolds, UK		To be clear though why is this not working currently. Surely Vmix Call should be able to take calls coming in from Safari?
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solo16		#17 Posted : Tuesday, October 13, 2020 8:59:31 PM(UTC)
Rank: Advanced Member Groups: Registered Joined: 3/9/2016(UTC) Posts: 33 Location: Cotswolds, UK		Originally Posted by: admin Simply download and install from our web site. But it is asking for money. We are meant to have lifetime updates.
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admin		#18 Posted : Tuesday, October 13, 2020 9:04:29 PM(UTC)
Rank: Administration Groups: Administrators Joined: 1/13/2010(UTC) Posts: 5,207 Location: Gold Coast, Australia Was thanked: 4285 time(s) in 1519 post(s)		If the system has an authentic vMix Go license it will install without requiring paying extra. If you are not sure you can check the license here: https://account.vmix.com/upgrade-check.aspx If not then perhaps the system is an ACME Go or some other 3rd party system that does not qualify for free upgrades.
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solo16		#19 Posted : Tuesday, October 13, 2020 9:07:05 PM(UTC)
Rank: Advanced Member Groups: Registered Joined: 3/9/2016(UTC) Posts: 33 Location: Cotswolds, UK		Thats annoying. Our's is streamstar not vmixgo. So if we upgrade will that fix all these issues guaranteed? Surely they should have worked on version 21?
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admin		#20 Posted : Tuesday, October 13, 2020 9:09:11 PM(UTC)
Rank: Administration Groups: Administrators Joined: 1/13/2010(UTC) Posts: 5,207 Location: Gold Coast, Australia Was thanked: 4285 time(s) in 1519 post(s)		Nothing can be guaranteed, but if the upgrade does not work we can always offer a full refund.
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