Hi,

For the past few days, my vMix keeps crashing/closing. I have uninstalled and reinstall but problem still persists. I also uninstalled NDI and reinstalled it but still keeps happening. All drivers are updated.

vMix would work for 30-40 minutes but after that it will just close. It happens on two machines now and 2x during an event... I checked Event Viewer and this is the one that keeps popping on the error..

Log Name: Application
Source: Application Error
Date: 27/06/2020 14:28:56
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: seomaiiPC-AW15
Description:
Faulting application name: vMix64.exe, version: 23.0.0.58, time stamp: 0x5ef060dc
Faulting module name: Processing.NDI.Lib.dll, version: 4.1.4.0, time stamp: 0x5e152180
Exception code: 0xc0000409
Fault offset: 0x00000000001e996d
Faulting process ID: 0x6308
Faulting application start time: 0x01d64c838f21cec2
Faulting application path: C:\Program Files (x86)\vMix\vMix64.exe
Faulting module path: C:\Program Files (x86)\vMix\ndi\x64\Processing.NDI.Lib.dll
Report ID: 1843bb3d-2e7c-4ca1-8e9d-ce8259c585da
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-06-27T13:28:56.207707900Z" />
<EventRecordID>1212364</EventRecordID>
<Channel>Application</Channel>
<Computer>seomaiiPC-AW15</Computer>
<Security />
</System>
<EventData>
<Data>vMix64.exe</Data>
<Data>23.0.0.58</Data>
<Data>5ef060dc</Data>
<Data>Processing.NDI.Lib.dll</Data>
<Data>4.1.4.0</Data>
<Data>5e152180</Data>
<Data>c0000409</Data>
<Data>00000000001e996d</Data>
<Data>6308</Data>
<Data>01d64c838f21cec2</Data>
<Data>C:\Program Files (x86)\vMix\vMix64.exe</Data>
<Data>C:\Program Files (x86)\vMix\ndi\x64\Processing.NDI.Lib.dll</Data>
<Data>1843bb3d-2e7c-4ca1-8e9d-ce8259c585da</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

Laptop specs:

Alienware 15R3

i7-7820k
32gb Ram
GTX1070
1tb Samsung 970 Pro

vMix HD 23.0.0.58
NDI tools 4.5
Windows 10 Home 1909

If anyone can help me with this, I would be very grateful!

Sean

Hi Martin,

I am quite not sure actually. I have uninstalled NDI tools to see if vMix would work without it but it still crashes. I have reverted back to 23.0.0.41 on my Alienware and only have 1 crash on it so far. My other desktop which I also reverted back to the same version still keeps crashing. At first it was the same problem, but now on Event Viewer, I keep getting "appxdeloypmentclient" on the crash log on my desktop.

Is it a Windows 10 problem? I haven't had this much vMix crashes ever..

Sean

I have VLC via NDI and the other desktop's monitor. I already uninstalled old NDI tools version and reinstalled NDI 4.5... but still crashes the desktop. I will try to reinstall vMix then NDI tools afterwards and leave it on and see how long it'll stay or if it won't crash.

I am close to reinstalling Win10 but hoping there would be a quicker fix than that..

Sean

i have seen vMix crashes with a NDI source from vMix Desktop Capture.
(windows 10 1909, vmix 23.57, capture 22)

Probably best to drop us an email and send a support report in vMix of the preset where the issue occurs:
https://www.vmix.com/contact-us.aspx

Hi All,

Another update on desktop vMix. NDI seems to be working properly now but now I am getting "ntdl.dll" error in Event Viewer when vMix is crashing. Happened 3x now over the past day.

I am looking where the corrupt file is but every driver is updated..

Does this mean I have to reinstall Win10?

Thanks,

Sean

Hi all!

Having the same issue. Have anyone solved it?

Thanks, i've reinstalled vmix for many times. And there are no ndi tools installed on the PC. Still have the same issue.

I installed the vMix 22 2 days ago. Seems like all works fine.

This problem is happening to me repeatedly as well. We keep sending our reports to Vmix, but they don't seem to be able to solve the issue. Like everybody else on this thread, we have had the software crash without explanation multiple times. We do not have any other programs running. We have NDI coming from our Tricaster NC1. We have even simplified the network to where there's only the Tricaster into Vmix, and even with that simplified approach, vmix crashed on a show today.We make sure everything is updated to the latest software. There's really nothing we can do at this point and it's very frustrating.

We are really at our wit's end because there is no rhyme or reason when this will happen. sometimes it's 15 minutes into a show, sometimes never, sometimes at the end.