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DDOtoo  
#1 Posted : Monday, January 20, 2014 3:03:30 PM(UTC)
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Hello Martin and forum members, I have done a series of recordings today at church set to MP4 format. After recording when I attempted to playback the most important recording of the three won't playback. Vmix input error says 'please install Haali Media Spliitter to play this file format'. I checked and HMS is already installed. I restarted the Vmix but no solution. I have also restarted the computer yet no solution. I have removed HMS and reinstalled but still no solution. Can someone please tell me what is going on. The other two files are ok. How come the most important recording has issues. I have not told the head pastor yet that the recording failed as I know he would be very distraught. Someone please help me out.

Thank you.
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admin  
#2 Posted : Monday, January 20, 2014 9:47:38 PM(UTC)
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Hi,

How big is the MP4 file? Did it stop recording ok?
Can you send me the log file that was created with the recording?

Thanks,

Martin
vMix
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DDOtoo  
#3 Posted : Tuesday, January 21, 2014 9:28:45 AM(UTC)
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admin wrote:
Hi,

How big is the MP4 file? Did it stop recording ok?
Can you send me the log file that was created with the recording?

Thanks,

Martin
vMix


Hi Martin,

The file is 758mb. Here is the log pasted below

19/01/2014 12:38:39, Version: 11.0.0.66 x64
19/01/2014 12:38:39, Size: 1920x1080
19/01/2014 12:38:39, System: PAL 50i or 25p
19/01/2014 12:38:39, Codec: H264
19/01/2014 12:38:39, Format: UYVY 16 1498831189
19/01/2014 12:38:39, AudioDevice: vMix Audio
19/01/2014 12:38:39, AudioFormat: 48000 Hz 16 Bit 2 Channels
19/01/2014 12:38:39, AudioDelay: 0
19/01/2014 12:38:39, RestartInterval: 0
19/01/2014 12:38:39, BitRate: 8
19/01/2014 12:38:42, StartRecording
19/01/2014 16:09:06, StopRecording
19/01/2014 16:09:06, Duration: 03:30:24
19/01/2014 16:09:06, Frames: 315539
19/01/2014 16:09:06, DroppedFrames: 128
19/01/2014 16:09:06, DueToSourceFrameRate: 64
19/01/2014 16:09:06, DueToHardDiskOrCPU: 64
19/01/2014 16:09:06, DroppedSamples: 3
19/01/2014 16:09:06, MissedSamples: 149
19/01/2014 16:09:06, SyncedSamples: 0
19/01/2014 16:09:06, AudioOffset: 0
19/01/2014 16:09:06, AudioDelay: 0
19/01/2014 16:09:06, AudioEngine
19/01/2014 16:09:06, Running: True
19/01/2014 16:09:06, SampleRate: 48000hz 16 Bit
19/01/2014 16:09:06, MixingErrors: 0
19/01/2014 16:09:06, Streams
19/01/2014 16:09:06, Stream0
19/01/2014 16:09:06, Samples: 850370
19/01/2014 16:09:06, Dropped: 1
19/01/2014 16:09:06, Latency: 1
19/01/2014 16:09:06, AudioInputs
19/01/2014 16:09:06, Decklink Video Capture
19/01/2014 16:09:06, Latency: 60/80
19/01/2014 16:09:06, Dropped: 0
19/01/2014 16:09:06, Resampled: 0 ms
19/01/2014 16:09:06, Decklink Video Capture (2)
19/01/2014 16:09:06, Latency: 90/80
19/01/2014 16:09:06, Dropped: 0
19/01/2014 16:09:06, Resampled: 10 ms
19/01/2014 16:09:06, Decklink Video Capture (3)
19/01/2014 16:09:06, Latency: 40/80
19/01/2014 16:09:06, Dropped: 0
19/01/2014 16:09:06, Resampled: 0 ms
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admin  
#4 Posted : Tuesday, January 21, 2014 9:53:24 AM(UTC)
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Thanks,

Please install Media Info:
http://mediaarea.net/en/MediaInfo

Open up the MP4 file in Media Info then from the View menu select Text.
Then copy the results here.

Regards,

Martin
vMix
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DDOtoo  
#5 Posted : Tuesday, January 21, 2014 10:43:13 AM(UTC)
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Hi Martin,

Here is the info from media info below;

General
Complete name : F:\jointservice19-1 - 19 January 2014 - 12-38-42 PM.mp4
File size : 758 MiB
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DDOtoo  
#6 Posted : Wednesday, January 22, 2014 10:47:25 AM(UTC)
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Hello Martin,
Just checking if you have any update for me

Thanks
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DDOtoo  
#7 Posted : Wednesday, January 22, 2014 5:40:35 PM(UTC)
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Hi Martin, the same issue has happened again today on three occasions with last just been moments ago! All efforts to record today has been futile except for out of three recordings meant to be done today. Do I give up on Vmix or is it something else affecting the recordings?

DD
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admin  
#8 Posted : Wednesday, January 22, 2014 9:26:56 PM(UTC)
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Hi,

Can you provide the log file for each of the recordings?
Also, what is the system specs of your machine?

You may need to record to another format such as MPEG-2 for the time being,
there might be an MP4 issue with your particular machine.

Regards,

Martin
vMix
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DDOtoo  
#9 Posted : Thursday, January 23, 2014 10:12:05 AM(UTC)
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Hi Martin, here are two logs of failed recordings. I have always recorded in MP4 as that is the format preferred by the recipient of the recordings. I have never had issues with recording in MP4 and I wonder if changing to different format will make a difference.

21/01/2014 17:21:56, Version: 11.0.0.66 x64
21/01/2014 17:21:56, Size: 1920x1080
21/01/2014 17:21:56, System: PAL 50i or 25p
21/01/2014 17:21:56, Codec: H264
21/01/2014 17:21:56, Format: UYVY 16 1498831189
21/01/2014 17:21:56, AudioDevice: vMix Audio
21/01/2014 17:21:56, AudioFormat: 48000 Hz 16 Bit 2 Channels
21/01/2014 17:21:56, AudioDelay: 0
21/01/2014 17:21:56, RestartInterval: 0
21/01/2014 17:21:56, BitRate: 8
21/01/2014 18:32:56, StartRecording
21/01/2014 19:02:55, StopRecording
21/01/2014 19:02:55, Duration: 00:29:58
21/01/2014 19:02:55, Frames: 44957
21/01/2014 19:02:55, DroppedFrames: 0
21/01/2014 19:02:55, DueToSourceFrameRate: 0
21/01/2014 19:02:55, DueToHardDiskOrCPU: 0
21/01/2014 19:02:55, DroppedSamples: 0
21/01/2014 19:02:55, MissedSamples: 0
21/01/2014 19:02:55, SyncedSamples: 0
21/01/2014 19:02:55, AudioOffset: 0
21/01/2014 19:02:55, AudioDelay: 0
21/01/2014 19:02:55, AudioEngine
21/01/2014 19:02:55, Running: True
21/01/2014 19:02:55, SampleRate: 48000hz 16 Bit
21/01/2014 19:02:55, MixingErrors: 0
21/01/2014 19:02:55, Streams
21/01/2014 19:02:55, Stream0
21/01/2014 19:02:55, Samples: 444180
21/01/2014 19:02:55, Dropped: 1
21/01/2014 19:02:55, Latency: 1
21/01/2014 19:02:55, AudioInputs


21/01/2014 19:11:25, Version: 11.0.0.66 x64
21/01/2014 19:11:25, Size: 1920x1080
21/01/2014 19:11:25, System: PAL 50i or 25p
21/01/2014 19:11:25, Codec: H264
21/01/2014 19:11:25, Format: UYVY 16 1498831189
21/01/2014 19:11:25, AudioDevice: vMix Audio
21/01/2014 19:11:25, AudioFormat: 48000 Hz 16 Bit 2 Channels
21/01/2014 19:11:25, AudioDelay: 0
21/01/2014 19:11:25, RestartInterval: 0
21/01/2014 19:11:25, BitRate: 8
21/01/2014 19:19:18, StartRecording
21/01/2014 19:51:21, StopRecording
21/01/2014 19:51:21, Duration: 00:32:03
21/01/2014 19:51:21, Frames: 48020
21/01/2014 19:51:21, DroppedFrames: 129
21/01/2014 19:51:21, DueToSourceFrameRate: 66
21/01/2014 19:51:21, DueToHardDiskOrCPU: 63
21/01/2014 19:51:21, DroppedSamples: 8
21/01/2014 19:51:21, MissedSamples: 151
21/01/2014 19:51:21, SyncedSamples: 0
21/01/2014 19:51:21, AudioOffset: 20
21/01/2014 19:51:21, AudioDelay: 0
21/01/2014 19:51:21, AudioEngine
21/01/2014 19:51:21, Running: True
21/01/2014 19:51:21, SampleRate: 48000hz 16 Bit
21/01/2014 19:51:21, MixingErrors: 0
21/01/2014 19:51:21, Streams
21/01/2014 19:51:21, Stream0
21/01/2014 19:51:21, Samples: 562943
21/01/2014 19:51:21, Dropped: 2
21/01/2014 19:51:21, Latency: 1
21/01/2014 19:51:21, AudioInputs

Thank you
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admin  
#10 Posted : Thursday, January 23, 2014 12:29:15 PM(UTC)
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Would you be able to upload one of these smaller recordings to a file upload service or dropbox and email it to us?

Regards,

Martin
vMix
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DDOtoo  
#11 Posted : Thursday, January 23, 2014 12:42:26 PM(UTC)
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I just performed a test using mp4repair.org repair tool and it gave a compression rate of 100% which the site interprets as no video is file. The site explains that compression rate must be less than 50%. So it looks like I am truly toasted!!! I just have to prepare to go and face the music.

I will upload and send you a copy of the file as requested
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DDOtoo  
#12 Posted : Thursday, January 23, 2014 7:07:32 PM(UTC)
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Hello Martin, Here is a dropbox link to one of the files

https://www.dropbox.com/...%20-%2007-19-18%20PM.mp4
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admin  
#13 Posted : Thursday, January 23, 2014 10:34:51 PM(UTC)
admin

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Thanks,

It looks like the file is incomplete.
Are you recording to a separate drive or to the system hard drive.

Has there been any recent system changes or driver/software changes recently?
Was it working completely fine up until only recently?

Regards,

Martin
vMix
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