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When vMix is started then the installer is invoked
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petervk  
#1 Posted : Sunday, June 21, 2020 6:38:08 AM(UTC)
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HELP! I connected my X32 mixer to my PC and tried to change the audio output harware in vMix. Then I had to restart vMix. However vMix did not start anymore. Instead it seems to invoke some kind of installer. Unfortunately the "Preparing to install" window is displayed for ages and I cannot cancel this. Already tried to reinstall vMix, even after a full uninstallation, but this all did not help.

Anybody a suggestion of what to do now?

Thanks,
Peter.
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stigaard  
#2 Posted : Sunday, June 21, 2020 7:55:26 AM(UTC)
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Have you tried disconnecting the x32 and then attempted to open vMix?
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petervk  
#3 Posted : Sunday, June 21, 2020 8:53:03 AM(UTC)
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Originally Posted by: stigaard Go to Quoted Post
Have you tried disconnecting the x32 and then attempted to open vMix?


Yes, also tried that. Thanks.

It turns out that there is something wrong in the windows user specific data. When I create a new Windows user I can startup vMix perfectly fine. Hopefully some of the vMix developers can tell me which file in the windows user specific data I have to cleanup.

I guess it's a temp file created to provide vMix startup parameters in case you make a change in one of the settings that requires a restart.

Thanks,
Peter.
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elvis55  
#4 Posted : Sunday, June 21, 2020 9:47:09 AM(UTC)
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Hello,

Unfortunately I only have it in German.

Windows 10: delete temporary files
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admin  
#5 Posted : Sunday, June 21, 2020 4:35:28 PM(UTC)
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Hi,

The vMix application does not have any installer or other functionality in it at all, so it sounds like some other
program or component on the computer is hijacking the vMix installation, you may be able to see
this by running the vMix Diagnostics application.

Regards,

Martin
vMix
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petervk  
#6 Posted : Sunday, June 21, 2020 8:58:50 PM(UTC)
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Originally Posted by: admin Go to Quoted Post

The vMix application does not have any installer or other functionality in it at all, so it sounds like some other
program or component on the computer is hijacking the vMix installation, you may be able to see
this by running the vMix Diagnostics application.


Hi Martin,

To run the diagnostics tool I need to run vMix first, but I cannot. During the vMix startup splash screen, an installer is invoked. I'm not sure if this is the vMix installer.

It looks like an issue that is related to a very specific Windows user. Would you be able to tell how I can cleanup all the files that are created to be taken into account the very next startup of vMix (i.e. after a settings change was made that needs a restart)

Thanks,
Peter.
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petervk  
#7 Posted : Sunday, June 21, 2020 9:00:34 PM(UTC)
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Originally Posted by: elvis55 Go to Quoted Post

Unfortunately I only have it in German.
Windows 10: delete temporary files


It looks like that is a generic Windows cleanup procedure. I think I need it specifically for vMix.

Thanks anyway.
Peter.
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xaver  
#8 Posted : Sunday, June 21, 2020 9:26:40 PM(UTC)
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Originally Posted by: petervk Go to Quoted Post


To run the diagnostics tool I need to run vMix first, but I cannot.


you can run the vMixDiagnostics.exe direct from the vmix program folder without starting vmix
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ayo  
#9 Posted : Monday, June 22, 2020 8:47:40 PM(UTC)
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Originally Posted by: petervk Go to Quoted Post
an installer is invoked. I'm not sure if this is the vMix installer.


I would try also to identify whats that window... Try to check task manager or something to identify whats that app, if its a windows dependency or in worst case, a virus trying to do something...
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petervk  
#10 Posted : Friday, June 26, 2020 5:19:51 PM(UTC)
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Quote:
you can run the vMixDiagnostics.exe direct from the vmix program folder without starting vmix


I did, but no problems were reported.

Quote:
I would try also to identify whats that window... Try to check task manager or something to identify whats that app, if its a windows dependency or in worst case, a virus trying to do something


I was not able to identify the window.

Eventually I replaced the Windows user profile and the incident did not happen again.

Peter.
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xaver  
#11 Posted : Friday, June 26, 2020 6:07:09 PM(UTC)
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did you also try 23.0.0.58 ?
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