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it-rttv  
#1 Posted : Tuesday, January 14, 2020 9:41:38 PM(UTC)
it-rttv

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Good day. I have server with Magewell Pro Capture, as a software to get NDI from SDI I'm using vMix(runs 24/7).
After several days of work, vMix uses almost hundred percent of the memory (total in the 64GB system)
After rebooting application RAM goes down and after everything repeats.

Is it vMix problem or NDI protocol? What can you suggest in this situation?
admin  
#2 Posted : Wednesday, January 15, 2020 3:31:55 AM(UTC)
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Best to send a support report from vMix from Settings -> About and clicking Send Support Report
when the memory usage is high then dropping us an email to info@vmix.com.au with the license key from the machine.

This will allow us to see what is causing the high memory usage.

Before doing that though, make sure vMix is up to date with the latest version so you have the
latest NDI version in use.

Regards,

Martin
vMix
zenvideo  
#3 Posted : Wednesday, January 15, 2020 5:08:31 AM(UTC)
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Originally Posted by: it-rttv Go to Quoted Post
Good day. I have server with Magewell Pro Capture, as a software to get NDI from SDI I'm using vMix(runs 24/7).
Is it vMix problem or NDI protocol? What can you suggest in this situation?

Have you thought about using different software for the NDI conversion, like NewTek's Connect or Magewell's NDI Bridge? If the same thing happens then it's probably not vMix causing it. It could be something in the NDI libraries, or even in the Pro Capture driver? The more different things you try, the more it helps with a diagnosis.
it-rttv  
#4 Posted : Thursday, January 16, 2020 1:12:37 AM(UTC)
it-rttv

Rank: Newbie

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Joined: 5/31/2018(UTC)
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Location: Moscow

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Originally Posted by: admin Go to Quoted Post
Best to send a support report from vMix from Settings -> About and clicking Send Support Report
when the memory usage is high then dropping us an email to info@vmix.com.au with the license key from the machine.

This will allow us to see what is causing the high memory usage.

Before doing that though, make sure vMix is up to date with the latest version so you have the
latest NDI version in use.

Regards,

Martin
vMix

Thank you. Already have sent.

it-rttv  
#5 Posted : Thursday, January 16, 2020 1:16:00 AM(UTC)
it-rttv

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Originally Posted by: zenvideo Go to Quoted Post
Originally Posted by: it-rttv Go to Quoted Post
Good day. I have server with Magewell Pro Capture, as a software to get NDI from SDI I'm using vMix(runs 24/7).
Is it vMix problem or NDI protocol? What can you suggest in this situation?

Have you thought about using different software for the NDI conversion, like NewTek's Connect or Magewell's NDI Bridge? If the same thing happens then it's probably not vMix causing it. It could be something in the NDI libraries, or even in the Pro Capture driver? The more different things you try, the more it helps with a diagnosis.


I did. Magewell NDI bridge and have the same problem. Until I restart the program RAM usage will grow up.
Need to try NewTek Connect
Also i want to write newtek's forum but cannot to complete registration.

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