Rank: Advanced Member
Groups: Registered
Joined: 8/21/2012(UTC) Posts: 194  Location: Cordoba - Argentina Thanks: 50 times
Was thanked: 6 time(s) in 6 post(s)
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Hi!!
I'm writing because i'm a little scared about this. The UI was frozen at least two times this week. One time, closing a camera input (vMix still working over web controller), main window appear to be ok, but cant click or use keyboard. Second time, when reset a DV camera.
Both issues takes about one minute, and after that, it started working again. I use this hardware setup since 2013 (now with SSD and more RAM), so i know it's 100% compatible, but i'm thinking that some hardware part have an issue.
On november same issue, and december same, once each month.
Can you help me please?
Thanks!
Regards..
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Rank: Administration
Groups: Administrators
Joined: 1/13/2010(UTC) Posts: 5,156 Location: Gold Coast, Australia Was thanked: 4155 time(s) in 1493 post(s)
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Hi, Please go to Settings -> About and click Send Support Report and drop us an email to info@vmix.com.au and we should be able to quickly see what is happening. Regards, Martin vMix
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Rank: Advanced Member
Groups: Registered
Joined: 8/21/2012(UTC) Posts: 194 Location: Cordoba - Argentina Thanks: 50 times
Was thanked: 6 time(s) in 6 post(s)
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Originally Posted by: admin  Hi, Please go to Settings -> About and click Send Support Report and drop us an email to info@vmix.com.au and we should be able to quickly see what is happening. Regards, Martin vMix Thanks Martin! I'll do it tomorrow. Regards!
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