vMix Cannot Connect To PTZ Options  Watch this topic  Print this topic » Normal Threaded

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shawntempesta		#1 Posted : Wednesday, August 8, 2018 9:01:29 PM(UTC)
Rank: Advanced Member Groups: Registered Joined: 7/15/2018(UTC) Posts: 109 Location: Las Vegas, NV Thanks: 14 times Was thanked: 8 time(s) in 7 post(s)		Hey! Got a PTZOptics 12x NDI camera... and loving it! The image is coming up in vMix. I can control the camera with remote control and via web browser (set to 192.168.1.200). However I cannot get vMix to be able to control the PTZ of the camera... connecting via PTZ Optics VISCA and Sony VISCA both kick back errors, using the same IP address. I am sure I am missing something. Halp! Thanks!
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ask		#2 Posted : Thursday, August 9, 2018 12:43:05 AM(UTC)
Rank: Advanced Member Groups: Registered Joined: 10/13/2012(UTC) Posts: 1,162 Location: Melbourne Thanks: 220 times Was thanked: 199 time(s) in 181 post(s)		shawntempesta wrote: Hey! Got a PTZOptics 12x NDI camera... and loving it! The image is coming up in vMix. I can control the camera with remote control and via web browser (set to 192.168.1.200). However I cannot get vMix to be able to control the PTZ of the camera... connecting via PTZ Optics VISCA and Sony VISCA both kick back errors, using the same IP address. I am sure I am missing something. Halp! Thanks! I am assuming that you have followed the instructions here: https://www.vmix.com/hel...ontrolVirtualInputs.html and that you have the right edition of vMix: https://www.vmix.com/purchase/#comparisontable
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shawntempesta		#3 Posted : Thursday, August 9, 2018 3:12:06 AM(UTC)
Rank: Advanced Member Groups: Registered Joined: 7/15/2018(UTC) Posts: 109 Location: Las Vegas, NV Thanks: 14 times Was thanked: 8 time(s) in 7 post(s)		vMix 4K. Virtual Inputs no help, as I cannot connect to the camera to begin with. Otherwise, I'd be making them all day.
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ask		#4 Posted : Thursday, August 9, 2018 3:15:01 AM(UTC)
Rank: Advanced Member Groups: Registered Joined: 10/13/2012(UTC) Posts: 1,162 Location: Melbourne Thanks: 220 times Was thanked: 199 time(s) in 181 post(s)		shawntempesta wrote: vMix 4K. Virtual Inputs no help, as I cannot connect to the camera to begin with. Otherwise, I'd be making them all day. OK. Can you confirm that the IP address of vMix is on the same subnet/range as the PTZOptics camera?
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shawntempesta		#5 Posted : Thursday, August 9, 2018 3:35:12 AM(UTC)
Rank: Advanced Member Groups: Registered Joined: 7/15/2018(UTC) Posts: 109 Location: Las Vegas, NV Thanks: 14 times Was thanked: 8 time(s) in 7 post(s)		Confirmed. The range is 192.168.1.1 to 249. This is a Static IP at 200.
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ask		#6 Posted : Thursday, August 9, 2018 3:45:57 AM(UTC)
Rank: Advanced Member Groups: Registered Joined: 10/13/2012(UTC) Posts: 1,162 Location: Melbourne Thanks: 220 times Was thanked: 199 time(s) in 181 post(s)		shawntempesta wrote: Confirmed. The range is 192.168.1.1 to 249. This is a Static IP at 200. OK. Now confirm that you have selected the PTZ optics camera in the device type dropdown and then entered the camera's IP address and hit connect
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shawntempesta		#7 Posted : Thursday, August 9, 2018 4:27:56 AM(UTC)
Rank: Advanced Member Groups: Registered Joined: 7/15/2018(UTC) Posts: 109 Location: Las Vegas, NV Thanks: 14 times Was thanked: 8 time(s) in 7 post(s)		Doubly confirming - PTZ Optics VISCA with 192.168.1.200 returns "Could not connect to PTZ" with the code "PTZ_Connect"... and just for giggles "Sony VISCA over IP" returns "A connection attempt failed because the connected party did not properly respond after a period of time..." The stream DOES appear on vMix. Just cannot connect to and control the camera from the PTZ tab of the input's settings.
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ask		#8 Posted : Thursday, August 9, 2018 4:56:29 AM(UTC)
Rank: Advanced Member Groups: Registered Joined: 10/13/2012(UTC) Posts: 1,162 Location: Melbourne Thanks: 220 times Was thanked: 199 time(s) in 181 post(s)		shawntempesta wrote: Doubly confirming - PTZ Optics VISCA with 192.168.1.200 returns "Could not connect to PTZ" with the code "PTZ_Connect"... and just for giggles "Sony VISCA over IP" returns "A connection attempt failed because the connected party did not properly respond after a period of time..." The stream DOES appear on vMix. Just cannot connect to and control the camera from the PTZ tab of the input's settings. Next. In a browser, go to the admin page of the camera. Confirm that the camera's webserver is responding Then in the camera's network page check the following: Port Settings HTTP Port number: (80) RTSP Port: (554) PTZ Port: (5678) Next turn off your computer's firewall and try to connect to the camera in vMix. If this is successful my guess is that the PTZ port is blocked. Allow access through the firewall.
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shawntempesta		#9 Posted : Wednesday, August 15, 2018 12:57:35 AM(UTC)
Rank: Advanced Member Groups: Registered Joined: 7/15/2018(UTC) Posts: 109 Location: Las Vegas, NV Thanks: 14 times Was thanked: 8 time(s) in 7 post(s)		ask wrote: Next. In a browser, go to the admin page of the camera. Confirm that the camera's webserver is responding Done. Works. ask wrote: Then in the camera's network page check the following: Port Settings HTTP Port number: (80) RTSP Port: (554) PTZ Port: (5678) Done. It's all there. ask wrote: Next turn off your computer's firewall and try to connect to the camera in vMix. If this is successful my guess is that the PTZ port is blocked. Allow access through the firewall. BINGO! Disabled Firewall worked. Considering it is "PTZ Optics VISCA UDP", I am assuming I need to set a UDP of 5678 to be clear on my router to the IP in question... can't figure out exactly how to do that on my ASUS at the moment. Working on it. Thank you, and if you have any guidance on clearing the port for the camera please send it my way.
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shawntempesta		#10 Posted : Wednesday, August 15, 2018 1:01:21 AM(UTC)
Rank: Advanced Member Groups: Registered Joined: 7/15/2018(UTC) Posts: 109 Location: Las Vegas, NV Thanks: 14 times Was thanked: 8 time(s) in 7 post(s)		FWIW it seems like it is working still, after a program re-start and the firewall being enabled again on the router. Something tells me this won't last.
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stigaard		#11 Posted : Wednesday, August 15, 2018 2:08:00 AM(UTC)
Rank: Advanced Member Groups: Registered Joined: 5/20/2015(UTC) Posts: 493 Location: Copenhagen, Denmark Thanks: 389 times Was thanked: 100 time(s) in 79 post(s)		It can be a problem having a static ip address assigned inside a DHCP scope. Try making the DHCP scope smaller, and assign the static ip right outside. Make sure that you can ping the camera and access the web interface..
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