Hi Richard,

We have found an email from a week ago that was closed accidentally.
Apologies for this, I will follow up via email now.

Regards,

Martin
vMix

Hi Keith,

We don't have any records of a support email coming through from the site unfortunately, did you use a different email?

But you are correct, only the first two axis of any controller will be detected. The primary use case
for this feature is the X-Box controller which only has two (plus the D-Pad).

Regards,

Martin
vMix

Hiya

That's very odd, definitely posted it using your online form on 17th July @ 9:18am according to my browser history. Only have the one e-mail address for professional communications. No worries, however could I get an answer if this is likely to be looked at?

I did point out in the missing mail that if it had been looked at, I would have purchased 3 copies of vMix 4K yesterday (Friday), and another 5 copies over the next 60 days - currently I am now in the position of wondering if I will still have a job on Monday as this project was supposed to have been launched on Friday - which is why I am frantically trying to write my own code to do it.

It never dawned on me when I put the spec together that only two of the six axis in PC game controllers would be supported, as every other key, button, and device seems to be supported - some I have never even heard of. I even tested the x/y on our controllers to check they were compatible with vMix a few month's back but didn't try every function as our controllers have 30 buttons (which all work with Vmix), and 2 x 3-Axis Controllers.

I have got them using a couple of buttons to zoom in and out, but as all the Camera Operators (12 operators in 3 shifts of 4 controlling 22 heads) learnt to 'fly' using the Sony VISCA controllers (which don't work with PTZoptics VISCA cameras) they are already complaining bitterly as this prevents them tracking fast moving objects.

Not sure how they can have a standard called VISCA and then not be compatible between different manufactures devices.

The PTZoptics controllers themselves have a life time of about 90 days in our environment, as they are based on a very cheep Chinese design (they only cost $100 when purchase directly from the Chinese manufacture) and were only designed for pretty non-demanding CCTV applications. I have a box of about 10 broken ones, always the same, the joysticks themselves just ware out.

Also half of my cameras are Sony BRC-Z330's and half PTZoptics, and I need 'control' compatibility across the entire platform. That's where vMix comes in as it can communicate with both Sony & PTZoptics cameras in the same system - Well done Martin for that piece of interface gold!!!

So the question is... Can it be fixed, and what sort of time frame.

Keith

Hi,

There are no plans to add support for additional axis at this time, so I would suggest submitting a feature request noting the particular model
of your controller.

Regards,

Martin
vMix