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RTSP connection errors after latest update
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V-G  
#1 Posted : Wednesday, February 14, 2018 2:32:39 AM(UTC)
V-G

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Joined: 2/14/2018(UTC)
Posts: 3
On the latest version of VMIX, there are errors with RTSP connection to network ptz cameras. Every few minutes there is a connection lost error message and the there is a frozen frame from a camera until in reconnects after a few minutes.

Is there any known issue with RTSP?
Thank you.
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admin  
#2 Posted : Wednesday, February 14, 2018 2:47:59 AM(UTC)
admin

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Hi,

There haven't been any changes to RTSP support in vMix in quite some time.
Based on the error message it sounds like the camera is disconnecting perhaps due to a network issue of some kind.

If you can drop us an email to info@vmix.com.au with a support report ( go to Settings -> About and click Send Support Report)
we can confirm if this is the case.

Regards,

Martin
vMix
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V-G  
#3 Posted : Wednesday, February 14, 2018 3:05:23 AM(UTC)
V-G

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Joined: 2/14/2018(UTC)
Posts: 3
admin wrote:
Hi,

There haven't been any changes to RTSP support in vMix in quite some time.
Based on the error message it sounds like the camera is disconnecting perhaps due to a network issue of some kind.

If you can drop us an email to info@vmix.com.au with a support report ( go to Settings -> About and click Send Support Report)
we can confirm if this is the case.

Regards,

Martin
vMix


Thank you Martin, I will write to the support team.

Also, when the cameras (we have 3 of them) disconnect, sometimes one sometimes two, on the manufacturers software there is no issue and no disconnections and the video stream is good.
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