logo

Live Production Software Forums

www.vmix.com

Welcome Guest! To enable all features please Login or Register.

Notification

Icon
Error
Anyone had a Blackmagic card die in a few days?
Options
Go to last post Go to first unread
Previous Topic Next Topic
NHT  
#1 Posted : Saturday, December 23, 2017 3:52:34 PM(UTC)
NHT

Rank: Advanced Member

Groups: Registered
Joined: 4/18/2016(UTC)
Posts: 223
Location: United Kingdom

Thanks: 33 times
Was thanked: 37 time(s) in 31 post(s)
I've just finished putting a new system together with a BM Quad 2.

Initially I could get a couple of sources to work but now it wont accept anything.

Anyone had a Blackmagic card die almost imediately?
Back to top

Wanna join the discussion?! Login to your vMix Forums forum account, or Register a new forum account.
Back to top  
sinc747  
#2 Posted : Monday, December 25, 2017 12:48:48 PM(UTC)
sinc747

Rank: Advanced Member

Groups: Registered
Joined: 8/2/2013(UTC)
Posts: 1,072
Man
United States
Location: Fairhope, Alabama USA

Thanks: 553 times
Was thanked: 200 time(s) in 166 post(s)
Define "die."

Do you mean that BMD Media Express sees no inputs?
Or no card in the BMD Desktop Video Setup utility?
Or the card does not show up in Device Manager / Sound, Video and Game controllers, etc. section?

- Tom
Back to top
WWW
Mathijs  
#3 Posted : Monday, December 25, 2017 1:48:33 PM(UTC)
Mathijs

Rank: Advanced Member

Groups: Registered
Joined: 5/24/2015(UTC)
Posts: 370
Location: Netherlands

Thanks: 16 times
Was thanked: 81 time(s) in 72 post(s)
Did you try it in another slot yet?
Back to top
WWW
NHT  
#4 Posted : Monday, December 25, 2017 6:07:40 PM(UTC)
NHT

Rank: Advanced Member

Groups: Registered
Joined: 4/18/2016(UTC)
Posts: 223
Location: United Kingdom

Thanks: 33 times
Was thanked: 37 time(s) in 31 post(s)
sinc747 wrote:
Define "die."

Do you mean that BMD Media Express sees no inputs?
Or no card in the BMD Desktop Video Setup utility?
Or the card does not show up in Device Manager / Sound, Video and Game controllers, etc. section?

- Tom


To answer all your questions in order Tom.

I thought the card was totally 'dead' as it initially displayed some inputs in an unreliable, flakey manner, then I spent an entire evening where it wouldn't accept any inputs. Then it went back to being flakey.

When I can get a source to work it appears in Media Express and vMix.

The card appears in Desktop Video Setup and Device manager.

A bizzare thing that happens is when nothing will connect, every OUTPUT in DVS shows as 'NTSC' but when I can get a single INPUT source to work, 3 or 4 or the other channels suddenly show random OUTPUT settings I've not set up or saved.

I intially used the driver and software that came with the card but have since uninstalled eveything and reinstalled with the latest software from the website but the card's still not working correctly.

Thanks for taking an interest :)
Back to top
NHT  
#5 Posted : Monday, December 25, 2017 6:12:47 PM(UTC)
NHT

Rank: Advanced Member

Groups: Registered
Joined: 4/18/2016(UTC)
Posts: 223
Location: United Kingdom

Thanks: 33 times
Was thanked: 37 time(s) in 31 post(s)
Mathijs wrote:
Did you try it in another slot yet?


I assume you mean PCI-E?

I might try this out of frustration but it doesn't feel like this the issue. The card, along with all 8 inputs shows in device manager and the BIOS shows that PCI-E 1 (GPU) has dropped from x16 to x8 which it should do when the MB recognizes a card installed in PCI-E 2.

Thanks for the suggestion :)
Back to top
Mathijs  
#6 Posted : Tuesday, December 26, 2017 12:55:00 PM(UTC)
Mathijs

Rank: Advanced Member

Groups: Registered
Joined: 5/24/2015(UTC)
Posts: 370
Location: Netherlands

Thanks: 16 times
Was thanked: 81 time(s) in 72 post(s)
If you post hardware specs of the machine you use, we might be able to help better.

I would try changing the slot anyway.
Back to top
WWW
sinc747  
#7 Posted : Tuesday, December 26, 2017 3:49:29 PM(UTC)
sinc747

Rank: Advanced Member

Groups: Registered
Joined: 8/2/2013(UTC)
Posts: 1,072
Man
United States
Location: Fairhope, Alabama USA

Thanks: 553 times
Was thanked: 200 time(s) in 166 post(s)
I had a card not work in slot 5 (furthest from CPU) and would work in slot 3.

Also BMD tech support is very good. I generally am on hold for 15 minutes, but the guys are very knowledgeable and patient. I have returned a few cards over the years for repair or replacement.

- Tom
Back to top
WWW
raugert  
#8 Posted : Tuesday, December 26, 2017 4:26:18 PM(UTC)
raugert

Rank: Advanced Member

Groups: Registered
Joined: 8/5/2017(UTC)
Posts: 569
Canada
Location: Manitoba

Thanks: 115 times
Was thanked: 313 time(s) in 178 post(s)
I have the same issue happen 2 days ago !! I’m using a Sonnet thunderbolt PCIe chassis with a Quad 2 and a Duo 2 card in it, connected to an ASUS laptop. Its been great until now. The Duo 2 still works fine but the Quad 2 is no longer recognized by vMix or even the Blackmagic Desktop Video Setup. It started by giving me errors in vMix until it actually crashed all together.

I tried it in another PC and also on a MacBook Pro where it used to work fine, but no go. So I don’t believe its related to OS. I also tried to update to latest Destop Video 10.9.7 driver but no luck. Went back to older versions but no luck there either.. there is no way to get the card back. I will call BlackMagic after xmas. I’ve only had the card for 4 months. Hope they can help. I have a show on 10 Jan.
Back to top
kjones9999  
#9 Posted : Tuesday, December 26, 2017 8:21:10 PM(UTC)
kjones9999

Rank: Advanced Member

Groups: Registered
Joined: 8/20/2014(UTC)
Posts: 388

Thanks: 29 times
Was thanked: 80 time(s) in 51 post(s)
All of the BMD cards that I have exhibit this behavior if the card is not set to accept the exact specs in the settings.

When using a new source, I read the specs (res, rate etc) using desktop video. Then using the utility I change the card to look for only that spec.
Back to top
niemi  
#10 Posted : Friday, December 29, 2017 5:42:16 AM(UTC)
niemi

Rank: Advanced Member

Groups: Registered
Joined: 2/16/2017(UTC)
Posts: 178
Location: Denmark

Thanks: 27 times
Was thanked: 18 time(s) in 15 post(s)
We have seen numerous reports of the Quad 2 misbehaving or dying outright. Decklink Duo 2, on the other hand, seems to work very well for most.

For eight inputs on a single card we would spend the extra and get the Aja Corvid 88 with or without a fan:

https://www.aja.com/products/developer/corvid-88
Back to top
NHT  
#11 Posted : Saturday, December 30, 2017 10:26:19 AM(UTC)
NHT

Rank: Advanced Member

Groups: Registered
Joined: 4/18/2016(UTC)
Posts: 223
Location: United Kingdom

Thanks: 33 times
Was thanked: 37 time(s) in 31 post(s)
kjones9999 wrote:
All of the BMD cards that I have exhibit this behavior if the card is not set to accept the exact specs in the settings.

When using a new source, I read the specs (res, rate etc) using desktop video. Then using the utility I change the card to look for only that spec.


The OE version and the downloaded version of DVS doesn't have an option to preset an input format, only an output.




niemi wrote:
We have seen numerous reports of the Quad 2 misbehaving or dying outright. Decklink Duo 2, on the other hand, seems to work very well for most.

For eight inputs on a single card we would spend the extra and get the Aja Corvid 88 with or without a fan:

https://www.aja.com/products/developer/corvid-88


Using Blackmagic is like being in an abusive relationship, they keep telling you they've 'changed' and they wont hurt you this time but every time they suck you in and then smack you in the face with shame and disappointment.



The system is an i7 on Windows 10 64, based on an Asus Z270 board with 16gb ram and a 6gb GTX1060.
Back to top
floz23  
#12 Posted : Saturday, December 30, 2017 3:41:15 PM(UTC)
floz23

Rank: Member

Groups: Registered
Joined: 2/25/2017(UTC)
Posts: 14
Location: East Coast USA

Thanks: 2 times
Was thanked: 7 time(s) in 5 post(s)
One time my Quad2 started acting really funny. It would only accept one input (only one was listed.)

I sent it back to blackmagic and they said the card lost its firmware. They low-level flashed it at the factory and I've had no issues since.
Back to top
thanks 1 user thanked floz23 for this useful post.
NHT on 1/5/2018(UTC)
nowski  
#13 Posted : Friday, January 5, 2018 5:44:29 AM(UTC)
nowski

Rank: Advanced Member

Groups: Registered
Joined: 8/5/2017(UTC)
Posts: 135
Location: UK

Thanks: 15 times
Was thanked: 11 time(s) in 9 post(s)
We had something simillar happen, what we did is put it in another PC with a different Desktop Video version, which made the card reflash to match the firmware, then put the card back into the main PC, reinstalled Desktop video and the card was re flashed with the correct firmware and it came back.
Back to top
WWW
thanks 1 user thanked nowski for this useful post.
NHT on 1/5/2018(UTC)
NHT  
#14 Posted : Friday, February 2, 2018 9:05:29 AM(UTC)
NHT

Rank: Advanced Member

Groups: Registered
Joined: 4/18/2016(UTC)
Posts: 223
Location: United Kingdom

Thanks: 33 times
Was thanked: 37 time(s) in 31 post(s)
It's been a while but I installed the latest version of Desktop Video and the card seems more stable.

It's still fussy about what order kit is plugged/powered up.

Also it still seems to randomly assign output formats on unused connections :/
Back to top
Users browsing this topic
Guest
Forum Jump  
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.

Privacy Policy | Powered by YAF.NET | YAF.NET © 2003-2024, Yet Another Forum.NET
This page was generated in 0.185 seconds.