Can not access back camera (Fixed) Options  Watch this topic  Print this topic » Normal Threaded

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mcloud03		#1 Posted : Thursday, July 6, 2017 12:24:24 PM(UTC)
Rank: Newbie Groups: Registered Joined: 7/6/2017(UTC) Posts: 1 Location: lexington, KY		So we use Vmix call for our Minor League Baseball Team for our wireless camera on a Samsung Galaxy phone. The Problem im having is when i log in you can choose front camera or back camera view, well when i click on back camera im still continuing to get the front camera view. Can someone please help? Ive done everything i possibly could, yet im still getting the front camera when i choose back camera. PLEASE HELP!!!
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IceStream		#2 Posted : Thursday, July 6, 2017 2:48:24 PM(UTC)
Rank: Advanced Member Groups: Registered Joined: 3/7/2012(UTC) Posts: 2,636 Location: Canada Thanks: 33 times Was thanked: 506 time(s) in 475 post(s)		@ mcloud03 What browser and OS are you using? I would suggest trying another brand to see if you get better or different results. (while Chrome is the 'go to' for most, I have found that it doesn't always perform the same across all devices) Ice
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Jim_C		#3 Posted : Thursday, July 20, 2017 6:44:14 PM(UTC)
Rank: Advanced Member Groups: Registered Joined: 2/6/2015(UTC) Posts: 103 Thanks: 20 times Was thanked: 7 time(s) in 6 post(s)		I am having the same issue using Chrome 59.0.3071.125 on a Galaxy S5 with Android 6.0.1 and vMix HD 19.0.0.54 x64 It use to work properly 2 weeks ago, but now no matter what I choose it's always the front camera. Chrome is the only browser you can use on mobile for vMix Call correct? Is this working properly for everyone else using a mobile phone as the camera? Can you choose front or back properly? thx ps and just to clarify 'front' is the one facing the person holding the phone.
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Jim_C		#4 Posted : Friday, July 28, 2017 10:20:55 PM(UTC)
Rank: Advanced Member Groups: Registered Joined: 2/6/2015(UTC) Posts: 103 Thanks: 20 times Was thanked: 7 time(s) in 6 post(s)		Anyone have any ideas? Is this working for others? You can access the back camera of your phone thru Chrome browser? I have tried everything I can think of to fix it with no joy. This was working 2 -3 weeks ago. Thanks for any help or tips this is kind of a day wrecker for our productions. Jim
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admin		#5 Posted : Friday, July 28, 2017 10:28:31 PM(UTC)
Rank: Administration Groups: Administrators Joined: 1/13/2010(UTC) Posts: 5,207 Location: Gold Coast, Australia Was thanked: 4285 time(s) in 1519 post(s)		Hi Jim, You can try "Chrome Beta" or "FireFox" in the Google Play store and see if they work. Just tested on an S7 and the back camera selected is working. Does the camera show up correctly in the built in apps? Regards, Martin vMix
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Jim_C		#6 Posted : Thursday, August 3, 2017 12:12:39 AM(UTC)
Rank: Advanced Member Groups: Registered Joined: 2/6/2015(UTC) Posts: 103 Thanks: 20 times Was thanked: 7 time(s) in 6 post(s)		Hi Martin, Sorry for the delay in responding. Using Chrome Beta did fix the issue. Both cameras are available. Thank you for taking time to respond.
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Jim_C		#7 Posted : Sunday, August 13, 2017 1:49:18 PM(UTC)
Rank: Advanced Member Groups: Registered Joined: 2/6/2015(UTC) Posts: 103 Thanks: 20 times Was thanked: 7 time(s) in 6 post(s)		Jim_C wrote: Hi Martin, Sorry for the delay in responding. Using Chrome Beta did fix the issue. Both cameras are available. Thank you for taking time to respond. Well the problem came back all of a sudden. :/ Still using Chrome Beta. I'll try Firefox. My feeling is it's phone related and not so much vMix Call. :shrug:
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richardgatarski		#8 Posted : Friday, September 8, 2017 8:19:02 AM(UTC)
Rank: Advanced Member Groups: Registered Joined: 2/18/2014(UTC) Posts: 1,837 Location: Stockholm Thanks: 144 times Was thanked: 297 time(s) in 250 post(s)		On Samsung S7, Chrome beta 61.0.3163.72 Front camera works fine, but whem Back camera is selected, it is still the Front camera used but 4:3 aspect ratio (even when phone is in landscape.
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hbb		#9 Posted : Tuesday, October 31, 2017 9:18:56 AM(UTC)
Rank: Member Groups: Registered Joined: 11/20/2016(UTC) Posts: 13 Location: USA		Any fix to this? Same issue on s7 and s8. All front camera no matter what selected. Chrome beta, dev, canary same issue
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Straho		#10 Posted : Thursday, November 16, 2017 5:03:43 AM(UTC)
Rank: Newbie Groups: Registered Joined: 4/11/2017(UTC) Posts: 1		+1 Same problem with ASUS DELUXE - Android ???
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admin		#11 Posted : Tuesday, November 21, 2017 9:31:44 PM(UTC)
Rank: Administration Groups: Administrators Joined: 1/13/2010(UTC) Posts: 5,207 Location: Gold Coast, Australia Was thanked: 4285 time(s) in 1519 post(s)		Hi, There was a bug since Chrome 62, this has now been fixed on our end, sorry about that. Regards, Martin vMix
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1 user thanked admin for this useful post.		corporatejames on 11/21/2017(UTC)
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cruiseweekTV		#12 Posted : Monday, November 27, 2017 4:43:13 PM(UTC)
Rank: Advanced Member Groups: Registered Joined: 11/30/2016(UTC) Posts: 75 Location: tampa Was thanked: 3 time(s) in 1 post(s)		Same thing just happened last night on an interview, the guest was using an ipad with ios 11 just installed. the guest had to look at the screen in the mirror ALSO when he plugged his earphones in ( apple ones ) wired he could hear us but we couldn't hear him
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