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muckleroy  
#1 Posted : Wednesday, April 12, 2017 11:35:44 PM(UTC)
muckleroy

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Cannot start vmix version 16. Tried 17 and 19 all have the same error.

The current Registration is corrupt, please try registering again
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muckleroy  
#2 Posted : Friday, April 14, 2017 8:19:24 AM(UTC)
muckleroy

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vMix support has determined I need to reinstall Windows to resolve this issue.

I'm in the process of doing a UPGRADE, in effect leaving Windows and programs I have installed in place but replacing the operating system.

I'll let you know how it goes.
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Mari  
#3 Posted : Friday, April 14, 2017 11:44:54 AM(UTC)
Mari

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Netherlands
Location: Oss

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... therfore you should make back-up of your system regulary. I use Easus Todo Backup (free version) to back-up the system after each update of windows. You need some space, but if for a reason Windows gets corrupt you can restore your system in minutes!

Good Luck...
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muckleroy  
#4 Posted : Friday, April 14, 2017 7:39:42 PM(UTC)
muckleroy

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Windows 7 Ultimate reinstalled. Problem persists.
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Mathijs  
#5 Posted : Saturday, April 15, 2017 8:22:50 AM(UTC)
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Click the send error report button, after that send vmix support an email with your registration key, so they can find the error report you sent and help you with the problem.
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muckleroy  
#6 Posted : Saturday, April 15, 2017 10:34:19 PM(UTC)
muckleroy

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Posts: 8
Quick update.

The problem seems to have something to do with account corruption.

I logged in as administrator and I am able to run vMix without error.

Both accounts have administrator access, that's why I'm leaning to the account corruption issue.

Now I need to see if there is a way I can repair my account. Worse case I'll have to create a new one.
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