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Grimble  
#1 Posted : Friday, November 2, 2012 6:15:29 PM(UTC)
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Hi Martin,

I've just bought this card, and was trying to use it with vMix - it sees the device under Add Input -> Capture, but it gives the following error:

Quote:
Capture Resolution is not supported by this device.

Thye following are supported:


AddNewInport. The following are supported:

Unspecified error





xsplit opens the device fine. I've run it through MPC-HC, there is no video output, but Smart Tee gives me this:

Quote:
Filter : Smart Tee - CLSID : {CC58E280-8AA1-11D1-B3F1-00AA003761C5}

- Connected to:

CLSID: {17CCA71B-ECD7-11D0-B908-00A0C9223196}
Filter: AVerMedia C985 HD Capture
Pin: Capture

- Connection media type:

Video: YV12 1280x720 60fps 663552kbps

AM_MEDIA_TYPE:
majortype: MEDIATYPE_Video {73646976-0000-0010-8000-00AA00389B71}
subtype: Unknown GUID Name {32315659-F072-40CA-829D-47D5D2835422}
formattype: FORMAT_VideoInfo {05589F80-C356-11CE-BF01-00AA0055595A}
bFixedSizeSamples: 1
bTemporalCompression: 0
lSampleSize: 1382400
cbFormat: 88

VIDEOINFOHEADER:
rcSource: (0,0)-(1280,720)
rcTarget: (0,0)-(1280,720)
dwBitRate: 663552000
dwBitErrorRate: 0
AvgTimePerFrame: 166666

BITMAPINFOHEADER:
biSize: 40
biWidth: 1280
biHeight: 720
biPlanes: 1
biBitCount: 12
biCompression: YV12
biSizeImage: 1382400
biXPelsPerMeter: 0
biYPelsPerMeter: 0
biClrUsed: 0
biClrImportant: 0

pbFormat:
0000: 00 00 00 00 00 00 00 00 00 05 00 00 d0 02 00 00 ............Ð...
0010: 00 00 00 00 00 00 00 00 00 05 00 00 d0 02 00 00 ............Ð...
0020: 00 00 8d 27 00 00 00 00 0a 8b 02 00 00 00 00 00 .. '.....‹......
0030: 28 00 00 00 00 05 00 00 d0 02 00 00 01 00 0c 00 (.......Ð.......
0040: 59 56 31 32 00 18 15 00 00 00 00 00 00 00 00 00 YV12............
0050: 00 00 00 00 00 00 00 00 ........



Any thoughts? Anything else I can provide to try to get the card working?

Thanks,
Andrew.
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admin  
#2 Posted : Friday, November 2, 2012 9:22:34 PM(UTC)
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Hi Andrew,

What settings have you selected when adding it to vMix?
Going by the MPC-HC output it should be 1280x720 and the NTSC 60p option.

Regards,

Martin
vMix
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Grimble  
#3 Posted : Saturday, November 3, 2012 5:14:33 AM(UTC)
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Hi,

Yep, I've tried that. To be sure, I set the source to 720p @60Hz as well (it's currently the HDMI out of my laptop). No joy. I've updated to the latest drivers for the card. I'm running Windows 7 64 Bit, and vMix 64 bit as well.

Thanks!
Andrew.
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admin  
#4 Posted : Saturday, November 3, 2012 7:44:48 AM(UTC)
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I've just uploaded an update to vMix 8 that should provide support for that particular device.
Use the main download link in this thread:

http://forums.vmix.com.a...t.aspx?g=posts&t=542
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Grimble  
#5 Posted : Saturday, November 3, 2012 2:43:15 PM(UTC)
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Thanks for the prompt response Martin!

Unfortunately the patch doesn't seem to have fixed my issue I get the same error still.

I _have_ managed to get the card to display through MPC-HC now, but I'm not sure how I've done that! I find it odd that the device only shows up as 720p in MPC-HC - in Open Broadcaster Software (an open source RTMP webcasting app) I can set the resolution up to 1920x1080@30fps. Anything else you can think of to try? I am happy to install any directshow tools or utils if it helps get a resolution. :)

Thanks!
Andrew.
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Famous Pictures  
#6 Posted : Saturday, November 3, 2012 5:46:50 PM(UTC)
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I've had very good results with this card. Perhaps you might want to look into it...

http://www.amazon.com/Av...-MTVHDDVRR/dp/B002SQE1O0
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admin  
#7 Posted : Saturday, November 3, 2012 10:13:21 PM(UTC)
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Hi Andrew,

Could you please confirm it says 8.0.0.53 in the vMix title? This will confirm you have the patched version.

Regards,

Martin
vMix
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Grimble  
#8 Posted : Sunday, November 4, 2012 6:34:06 AM(UTC)
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Sorry, yes, it's 8.0.0.53 for sure. I meant to say that in my last post. :)
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watchfulone  
#9 Posted : Sunday, November 4, 2012 4:17:37 PM(UTC)
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Famous Pictures wrote:
I've had very good results with this card. Perhaps you might want to look into it...

http://www.amazon.com/Av...-MTVHDDVRR/dp/B002SQE1O0

I second that Famous Pictures this is the only card I have being using for every version of vMix and it works fine.
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Grimble  
#10 Posted : Wednesday, November 7, 2012 10:23:44 AM(UTC)
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Hi Martin,

Anything else I can try to get this card working (short of buying a new card...)? I'm happy to install any directShow tools or utilities that you might need to give any additional information.

Thanks,
Andrew.
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dodgepong  
#11 Posted : Saturday, December 22, 2012 1:15:44 AM(UTC)
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I have this same card and I am experiencing the same problem with the same error.

No combination of resolutions/frame rates work. The card works flawlessly in other programs that consume capture card video such as Xsplit and Open Broadcaster Software.

The card should work at 1080p with 30fps, or 720p with 60fps, or anything lower.

I am running vMix 8.0.0.56.

I'm not totally closed to the idea of getting a new capture card, but the one that Famous Pictures recommended will not do, since it can only capture a max of 1080i. I need a minimum of 1080p. I would prefer to not have to get a new card, since this one seems to work just fine everywhere else.

Any thoughts/ideas? I can try to provide logs or test builds if need be.
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admin  
#12 Posted : Saturday, December 22, 2012 1:21:09 AM(UTC)
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In 8.0.0.56 when you see the error could you please click "Send Error Report" so I can investigate further.
8.0.0.56 includes some extra error logging so I can see what is going on.

Regards,

Martin
vMix
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dodgepong  
#13 Posted : Saturday, December 22, 2012 2:28:17 AM(UTC)
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Done, just sent an error report at 10:25pm Pacific Time (UTC-8:00).

I selected the AVerMedia HD Capture C985 Bus 2
1920x1080 Resolution
NTSC 60i/30p
Default Input (should be HDMI)
No Deinterlacing
No Audio device

Virtual GenLock is checked (not sure what this does)
Use VMR is unchecked
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admin  
#14 Posted : Saturday, December 22, 2012 2:44:14 AM(UTC)
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I think I see what is happening, as a test could you try ticking Use VMR to see if that works?

Regards,

Martin
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dodgepong  
#15 Posted : Saturday, December 22, 2012 2:55:12 AM(UTC)
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Same error. I used the same settings, except this time I checked Use VMR. I sent the error report again, too.
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admin  
#16 Posted : Saturday, December 22, 2012 3:20:45 AM(UTC)
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What appears to be happening is an error when vMix requests the card to provide a list of formats it supports.
All cards should support this, so it is strange why this particular card is returning an error.

I would have to purchase one of these cards to know for sure what is happening.

If at all possible I would recommend going with an Intensity Pro instead. These cards are cheaper in most markets, guaranteed to work with vMix
and support 1080p

Regards,

Martin
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dodgepong  
#17 Posted : Saturday, December 22, 2012 3:51:32 AM(UTC)
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Odd, somehow that doesn't seem right to me.

Do you think you could get in contact with OBS_Jim? He is the developer for an open source project called Open Broadcaster Software, he owns a Live Gamer HD, and he was able to get it to work with his software. He said he'd love to talk to you about it and tell you how it works. You can email him at obs.jim (AT) gmail.com if you want to figure out how to get it to work.

I highly recommend figuring out this issue, because the Live Gamer HD is a very popular capture card for gamers and streamers, and the streamers who want to do cooler stuff with video (like myself and Grimble) are starting to run into this problem. Having Live Gamer HD support would be a big win for sure!

Thanks for spending time on this! vMix is a really impressive program so far.
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admin  
#18 Posted : Saturday, December 22, 2012 4:48:30 AM(UTC)
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A quick look through the OBS forum revealed this diagnostic tool:

http://obsproject.com/fo...ewtopic.php?f=6&t=59

If you could install that tool and let me know the results, the information provided would also be helpful in getting it to work with vMix.

Thanks,

Martin
vMix
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dodgepong  
#19 Posted : Saturday, December 22, 2012 4:56:10 AM(UTC)
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Here is the output:

Code:
Device: AVerMedia HD Capture C985 Bus 2
   type: YV12, usingFourCC: true, res: 1280x720 - 1280x720, fps: 15-60.0002
   type: 'QYUV', usingFourCC: true, res: 1280x720 - 1280x720, fps: 15-60.0002
   type: YV12, usingFourCC: true, res: 1920x1080 - 1920x1080, fps: 15-30
   type: 'QYUV', usingFourCC: true, res: 1920x1080 - 1920x1080, fps: 15-30
   type: YV12, usingFourCC: true, res: 160x120 - 720x576, fps: 25-50
   type: 'QYUV', usingFourCC: true, res: 160x120 - 720x576, fps: 25-50
   type: YV12, usingFourCC: true, res: 160x120 - 720x480, fps: 30-60.0002
   type: 'QYUV', usingFourCC: true, res: 160x120 - 720x480, fps: 30-60.0002
   type: YV12, usingFourCC: true, res: 640x480 - 640x480, fps: 15-60.0002
   type: 'QYUV', usingFourCC: true, res: 640x480 - 640x480, fps: 15-60.0002
   type: YV12, usingFourCC: true, res: 800x600 - 800x600, fps: 15-60.0002
   type: 'QYUV', usingFourCC: true, res: 800x600 - 800x600, fps: 15-60.0002
   type: YV12, usingFourCC: true, res: 1024x768 - 1024x768, fps: 15-60.0002
   type: 'QYUV', usingFourCC: true, res: 1024x768 - 1024x768, fps: 15-60.0002
   type: YV12, usingFourCC: true, res: 1280x768 - 1280x768, fps: 15-60.0002
   type: 'QYUV', usingFourCC: true, res: 1280x768 - 1280x768, fps: 15-60.0002
   type: YV12, usingFourCC: true, res: 1280x800 - 1280x800, fps: 15-60.0002
   type: 'QYUV', usingFourCC: true, res: 1280x800 - 1280x800, fps: 15-60.0002
   type: YV12, usingFourCC: true, res: 1280x1024 - 1280x1024, fps: 15-30
   type: 'QYUV', usingFourCC: true, res: 1280x1024 - 1280x1024, fps: 15-30
   type: YV12, usingFourCC: true, res: 1360x768 - 1360x768, fps: 15-50
   type: 'QYUV', usingFourCC: true, res: 1360x768 - 1360x768, fps: 15-50
   type: YV12, usingFourCC: true, res: 1440x900 - 1440x900, fps: 15-30
   type: 'QYUV', usingFourCC: true, res: 1440x900 - 1440x900, fps: 15-30
   type: YV12, usingFourCC: true, res: 1680x1050 - 1680x1050, fps: 15-30
   type: 'QYUV', usingFourCC: true, res: 1680x1050 - 1680x1050, fps: 15-30
   type: YV12, usingFourCC: true, res: 640x360 - 640x360, fps: 15-60.0002
   type: YV12, usingFourCC: true, res: 640x360 - 640x360, fps: 15-60.0002
   type: YV12, usingFourCC: true, res: 848x480 - 848x480, fps: 15-60.0002
   type: YV12, usingFourCC: true, res: 848x480 - 848x480, fps: 15-60.0002
   type: YV12, usingFourCC: true, res: 576x360 - 576x360, fps: 15-60.0002
   type: YV12, usingFourCC: true, res: 576x360 - 576x360, fps: 15-60.0002
   type: YV12, usingFourCC: true, res: 768x480 - 768x480, fps: 15-60.0002
   type: YV12, usingFourCC: true, res: 768x480 - 768x480, fps: 15-60.0002

Device: VidBlaster VVD
   type: RGB24, usingFourCC: false, res: 320x240 - 320x240, fps: 1-29.97
   type: RGB24, usingFourCC: false, res: 176x144 - 176x144, fps: 1-29.97
   type: RGB24, usingFourCC: false, res: 320x240 - 320x240, fps: 1-29.97
   type: RGB24, usingFourCC: false, res: 352x240 - 352x240, fps: 1-29.97
   type: RGB24, usingFourCC: false, res: 352x288 - 352x288, fps: 1-29.97
   type: RGB24, usingFourCC: false, res: 384x288 - 384x288, fps: 1-29.97
   type: RGB24, usingFourCC: false, res: 428x240 - 428x240, fps: 1-29.97
   type: RGB24, usingFourCC: false, res: 512x288 - 512x288, fps: 1-29.97
   type: RGB24, usingFourCC: false, res: 640x360 - 640x360, fps: 1-29.97
   type: RGB24, usingFourCC: false, res: 640x480 - 640x480, fps: 1-29.97
   type: RGB24, usingFourCC: false, res: 720x406 - 720x406, fps: 1-29.97
   type: RGB24, usingFourCC: false, res: 720x480 - 720x480, fps: 1-29.97
   type: RGB24, usingFourCC: false, res: 720x576 - 720x576, fps: 1-29.97
   type: RGB24, usingFourCC: false, res: 768x576 - 768x576, fps: 1-29.97
   type: RGB24, usingFourCC: false, res: 800x600 - 800x600, fps: 1-29.97
   type: RGB24, usingFourCC: false, res: 864x480 - 864x480, fps: 1-29.97
   type: RGB24, usingFourCC: false, res: 1024x576 - 1024x576, fps: 1-29.97
   type: RGB24, usingFourCC: false, res: 1024x768 - 1024x768, fps: 1-29.97
   type: RGB24, usingFourCC: false, res: 1280x720 - 1280x720, fps: 1-29.97
   type: RGB24, usingFourCC: false, res: 1280x960 - 1280x960, fps: 1-29.97
   type: RGB24, usingFourCC: false, res: 1280x1024 - 1280x1024, fps: 1-29.97
   type: RGB24, usingFourCC: false, res: 1366x768 - 1366x768, fps: 1-29.97
   type: RGB24, usingFourCC: false, res: 1440x900 - 1440x900, fps: 1-29.97
   type: RGB24, usingFourCC: false, res: 1600x1200 - 1600x1200, fps: 1-29.97
   type: RGB24, usingFourCC: false, res: 1920x1080 - 1920x1080, fps: 1-29.97

Device: Logitech HD Pro Webcam C910
   type: RGB24, usingFourCC: false, res: 640x480 - 640x480, fps: 5-60.0002
   type: RGB24, usingFourCC: false, res: 160x120 - 160x120, fps: 5-30
   type: RGB24, usingFourCC: false, res: 176x144 - 176x144, fps: 5-30
   type: RGB24, usingFourCC: false, res: 320x176 - 320x176, fps: 5-30
   type: RGB24, usingFourCC: false, res: 320x240 - 320x240, fps: 5-60.0002
   type: RGB24, usingFourCC: false, res: 432x240 - 432x240, fps: 5-30
   type: RGB24, usingFourCC: false, res: 352x288 - 352x288, fps: 5-30
   type: RGB24, usingFourCC: false, res: 544x288 - 544x288, fps: 5-30
   type: RGB24, usingFourCC: false, res: 640x360 - 640x360, fps: 5-60.0002
   type: RGB24, usingFourCC: false, res: 752x416 - 752x416, fps: 5-30
   type: RGB24, usingFourCC: false, res: 800x448 - 800x448, fps: 5-30
   type: RGB24, usingFourCC: false, res: 864x480 - 864x480, fps: 5-30
   type: RGB24, usingFourCC: false, res: 960x544 - 960x544, fps: 5-30
   type: RGB24, usingFourCC: false, res: 1024x576 - 1024x576, fps: 5-30
   type: RGB24, usingFourCC: false, res: 800x600 - 800x600, fps: 5-30
   type: RGB24, usingFourCC: false, res: 1184x656 - 1184x656, fps: 5-30
   type: RGB24, usingFourCC: false, res: 960x720 - 960x720, fps: 5-30
   type: RGB24, usingFourCC: false, res: 1280x720 - 1280x720, fps: 5-30
   type: RGB24, usingFourCC: false, res: 1392x768 - 1392x768, fps: 5-15
   type: RGB24, usingFourCC: false, res: 1504x832 - 1504x832, fps: 5-15
   type: RGB24, usingFourCC: false, res: 1600x896 - 1600x896, fps: 5-15
   type: RGB24, usingFourCC: false, res: 1280x960 - 1280x960, fps: 5-15
   type: RGB24, usingFourCC: false, res: 1712x960 - 1712x960, fps: 5-15
   type: RGB24, usingFourCC: false, res: 1792x1008 - 1792x1008, fps: 5-15
   type: RGB24, usingFourCC: false, res: 1920x1080 - 1920x1080, fps: 5-30
   type: RGB24, usingFourCC: false, res: 1600x1200 - 1600x1200, fps: 5-15
   type: RGB24, usingFourCC: false, res: 2048x1536 - 2048x1536, fps: 5-15
   type: RGB24, usingFourCC: false, res: 2592x1944 - 2592x1944, fps: 5-10
   type: I420, usingFourCC: false, res: 640x480 - 640x480, fps: 5-60.0002
   type: I420, usingFourCC: false, res: 160x120 - 160x120, fps: 5-30
   type: I420, usingFourCC: false, res: 176x144 - 176x144, fps: 5-30
   type: I420, usingFourCC: false, res: 320x176 - 320x176, fps: 5-30
   type: I420, usingFourCC: false, res: 320x240 - 320x240, fps: 5-60.0002
   type: I420, usingFourCC: false, res: 432x240 - 432x240, fps: 5-30
   type: I420, usingFourCC: false, res: 352x288 - 352x288, fps: 5-30
   type: I420, usingFourCC: false, res: 544x288 - 544x288, fps: 5-30
   type: I420, usingFourCC: false, res: 640x360 - 640x360, fps: 5-60.0002
   type: I420, usingFourCC: false, res: 752x416 - 752x416, fps: 5-30
   type: I420, usingFourCC: false, res: 800x448 - 800x448, fps: 5-30
   type: I420, usingFourCC: false, res: 864x480 - 864x480, fps: 5-30
   type: I420, usingFourCC: false, res: 960x544 - 960x544, fps: 5-30
   type: I420, usingFourCC: false, res: 1024x576 - 1024x576, fps: 5-30
   type: I420, usingFourCC: false, res: 800x600 - 800x600, fps: 5-30
   type: I420, usingFourCC: false, res: 1184x656 - 1184x656, fps: 5-30
   type: I420, usingFourCC: false, res: 960x720 - 960x720, fps: 5-30
   type: I420, usingFourCC: false, res: 1280x720 - 1280x720, fps: 5-30
   type: I420, usingFourCC: false, res: 1392x768 - 1392x768, fps: 5-15
   type: I420, usingFourCC: false, res: 1504x832 - 1504x832, fps: 5-15
   type: I420, usingFourCC: false, res: 1600x896 - 1600x896, fps: 5-15
   type: I420, usingFourCC: false, res: 1280x960 - 1280x960, fps: 5-15
   type: I420, usingFourCC: false, res: 1712x960 - 1712x960, fps: 5-15
   type: I420, usingFourCC: false, res: 1792x1008 - 1792x1008, fps: 5-15
   type: I420, usingFourCC: false, res: 1920x1080 - 1920x1080, fps: 5-30
   type: I420, usingFourCC: false, res: 1600x1200 - 1600x1200, fps: 5-15
   type: I420, usingFourCC: false, res: 2048x1536 - 2048x1536, fps: 5-15
   type: I420, usingFourCC: false, res: 2592x1944 - 2592x1944, fps: 5-10


Also, this may or may not be helpful:

Code:
<Jim> I experienced the same issue he had
<Jim> and figured out how to make it work
<Jim> he's relying on directshow GUIDs where you have to check both the GUID and the fourcc
<Jim> if the GUID's don't match you just fall back onto the fourcc and check the output type there
<dodgepong> he posted again on the thread
<dodgepong> he told me to give him the output of this
<dodgepong> http://obsproject.com/forum/viewtopic.php?f=6&t=59
<Jim> that diagnostic tool is really meant more for me :P
<dodgepong> lol
<Jim> but hey if he can make use of it, good
<dodgepong> well, it's giving fourcc results
<Jim> yea, because the only way to achieve the valid output is through the fourcc.  if you use just the GUID then you won't get the correct output format
<Jim> you have to "fall back" to the fourcc
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Jim  
#20 Posted : Saturday, December 22, 2012 5:00:20 AM(UTC)
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Jim here. To use the avermedia cards, you must not rely on the GUID of the output formats alone. Not all devices seem to use them properly. You need to fall back on VIDEOINFOHEADER::bmiHeader.biCompression, which containts the proper output type as a fourcc code. Then you will be able to find the output and you'll be able to use it just fine. Typically the avermedia cards will use the fourcc 'YV12', which is YVU420.

Not sure if that was your problem, but that's what I had to do to get it to work.
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