BUG: No audio when exporting Instant Replay clips Options  Watch this topic  Print this topic » Normal Threaded

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Rinsky		#1 Posted : Sunday, October 2, 2016 12:03:26 PM(UTC)
Rank: Advanced Member Groups: Registered Joined: 8/2/2013(UTC) Posts: 462 Thanks: 38 times Was thanked: 39 time(s) in 35 post(s)		When exporting our replay clips, some of the events had no audio. I exported it all in one video file. Has anyone else had that problem or could it be a problem with my machine?
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Rinsky		#2 Posted : Sunday, October 2, 2016 12:14:20 PM(UTC)
Rank: Advanced Member Groups: Registered Joined: 8/2/2013(UTC) Posts: 462 Thanks: 38 times Was thanked: 39 time(s) in 35 post(s)		I just found this old thread on which I actually replied (didn't remember that :D ): http://forums.vmix.com/default.aspx?g=posts&t=3404 Seems that the problem is not fully solved yet.
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Rinsky		#3 Posted : Tuesday, October 4, 2016 9:50:44 PM(UTC)
Rank: Advanced Member Groups: Registered Joined: 8/2/2013(UTC) Posts: 462 Thanks: 38 times Was thanked: 39 time(s) in 35 post(s)		It's not the only issue with exporting instant replay clips. Some video parts are in slowmotion and some are not while exporting "all" events in an event list als a single video file. Therefore some of the audio is also out of sync (if it has audio) I could send such an exported video file to you, if there it helps you solve the problem.
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admin		#4 Posted : Wednesday, October 5, 2016 12:20:08 AM(UTC)
Rank: Administration Groups: Administrators Joined: 1/13/2010(UTC) Posts: 5,208 Location: Gold Coast, Australia Was thanked: 4288 time(s) in 1520 post(s)		Please email us an example export without audio. Thanks info@vmix.com.au
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Rinsky		#5 Posted : Wednesday, October 5, 2016 10:00:50 AM(UTC)
Rank: Advanced Member Groups: Registered Joined: 8/2/2013(UTC) Posts: 462 Thanks: 38 times Was thanked: 39 time(s) in 35 post(s)		Done
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admin		#6 Posted : Friday, October 7, 2016 11:10:30 AM(UTC)
Rank: Administration Groups: Administrators Joined: 1/13/2010(UTC) Posts: 5,208 Location: Gold Coast, Australia Was thanked: 4288 time(s) in 1520 post(s)		Thanks for the example. I've investigated this and it looks like there is a bug when exporting events that overlap in time. I will get this bug fixed as soon as possible, but can you confirm that your example had overlaps? Thanks, Martin vMix
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Rinsky		#7 Posted : Saturday, October 8, 2016 8:22:30 AM(UTC)
Rank: Advanced Member Groups: Registered Joined: 8/2/2013(UTC) Posts: 462 Thanks: 38 times Was thanked: 39 time(s) in 35 post(s)		I just looked through all in and out points markers and found out that not a single event overlapsed another, so it must be another problem. BUT...I think it has something to do with the exported file size, could this be the problem? When I exclude some of the events and the exported file size is lower than ~2048mb, then there are no issues with audio and playback speed. It could be just a coincidence, but maybe it's the source of the problem.
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Rinsky		#8 Posted : Sunday, October 9, 2016 12:44:39 PM(UTC)
Rank: Advanced Member Groups: Registered Joined: 8/2/2013(UTC) Posts: 462 Thanks: 38 times Was thanked: 39 time(s) in 35 post(s)		Update: Of course there a some overlapping events, but just the other camera angles from the same event if that counts.
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Rinsky		#9 Posted : Saturday, December 3, 2016 7:37:22 PM(UTC)
Rank: Advanced Member Groups: Registered Joined: 8/2/2013(UTC) Posts: 462 Thanks: 38 times Was thanked: 39 time(s) in 35 post(s)		Once again I had some issues when exporting a replay playlist. Video and audio was not in sync anymore, but at least ther is no "slowdown" in the video. There are overlapping events and the overall file size is over 4GB. Could the file size be the problem? Regards, Patrick
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admin		#10 Posted : Saturday, December 3, 2016 9:29:41 PM(UTC)
Rank: Administration Groups: Administrators Joined: 1/13/2010(UTC) Posts: 5,208 Location: Gold Coast, Australia Was thanked: 4288 time(s) in 1520 post(s)		Hi Patrick, This should be fixed in vMix 18, have you updated yet? Regards, Martin vMix
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Rinsky		#11 Posted : Monday, December 5, 2016 10:09:24 AM(UTC)
Rank: Advanced Member Groups: Registered Joined: 8/2/2013(UTC) Posts: 462 Thanks: 38 times Was thanked: 39 time(s) in 35 post(s)		I used the latest version of Vmix 18. Just updated a couple of hours before the live production started on friday. Did not have any issues (at least I didn't recognize any) with earlier Vmix 18 releases.
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admin		#12 Posted : Monday, December 5, 2016 1:03:08 PM(UTC)
Rank: Administration Groups: Administrators Joined: 1/13/2010(UTC) Posts: 5,208 Location: Gold Coast, Australia Was thanked: 4288 time(s) in 1520 post(s)		If the export was generated using 18.0.0.57 then you might need to send it to us for analysis. Thanks, Martin vMix
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Rinsky		#13 Posted : Sunday, December 11, 2016 9:46:36 AM(UTC)
Rank: Advanced Member Groups: Registered Joined: 8/2/2013(UTC) Posts: 462 Thanks: 38 times Was thanked: 39 time(s) in 35 post(s)		Sry, false alarm. This time the problem came from somewhere else Update: Yesterday we really had some exporting issues, I'll send you the downloadlink per mail. Regards, Patrick
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