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jammerxd  
#1 Posted : Friday, November 4, 2016 8:13:42 PM(UTC)
jammerxd

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Hello,
We have been running into some consistent issues with the following hardware and VMIX:

Intel Core i5-4330
Asus Z97 - not sure specifically
8GB DDR3 Corsair RAM
AMD Radeon R9 200 series
Corsair CX750

Windows 10 Pro x64

We would like to be able to run VMIX on this machine, however every time we start the program up,
VMIX instantly uses all 8GB of RAM and causes the computer to stop working completely. The only
way for us to get control of the computer back is to force a shut down by holding the power button.
We have tried many things to get VMIX up and running but no luck.

Things we have tried:
Graphics Driver Re-install
VMIX re-install
Running VMIX as admin
Running VMIX in compatibility mode with Win 8 or Win 7
Disable/Enable on-board Intel GPU


Does anyone have any ideas as to why this is happening or how to fix this?

Thanks for your time!
corporatejames  
#2 Posted : Friday, November 4, 2016 8:38:29 PM(UTC)
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VMix with no inputs should only use approx 100mb ram. I have Asus z97 Deluxe motherboard.
Is Vmix using the AMD GFX card? or motherboard Inter HD in settings? but I see that you tried disable the on-board graphics.
I would recommend a Nvidia Card though. Is Windows fully patched. There are some bugs in the August Anniversary update.
sinc747  
#3 Posted : Saturday, November 5, 2016 2:22:52 AM(UTC)
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Bad RAM?
System Restore to a better day?

- Tom
hogwam  
#4 Posted : Monday, November 7, 2016 9:34:51 AM(UTC)
hogwam

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I've got the same issue.
Same thing no matter which version of vmix I install (v15 through v18 beta).
Was working fine the last time I had it running about a month ago.

vMix x64 does this memory thing. vMix x86 gives the splash screen then closes.

Error before it crashes is something to do with D3D (happens too quickly to see), but did manage to hit 'submit' on the error report.
This is the windows event viewer log:

v18 beta
Code:
Faulting application name: vMix64.exe, version: 18.0.0.52, time stamp: 0x5812e323
Faulting module name: mscoreei.dll, version: 4.6.1038.0, time stamp: 0x5615d1ea
Exception code: 0xc00000fd
Fault offset: 0x000000000000129e
Faulting process ID: 0x1f2c
Faulting application start time: 0x01d2382ccf0b8007
Faulting application path: C:\Program Files (x86)\vMix\vMix64.exe
Faulting module path: C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscoreei.dll
Report ID: 89ece90a-d294-4892-9399-1719cc0eb6a3
Faulting package full name: 
Faulting package-relative application ID: 


v17
Code:
The program vMix64.exe version 17.0.0.106 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
 Process ID: 16b8
 Start Time: 01d2373be5fa5652
 Termination Time: 39
 Application Path: C:\Program Files (x86)\vMix\vMix64.exe
 Report Id: 3a0a87e4-a32f-11e6-82c8-e03f491323cc
 Faulting package full name: 
 Faulting package-relative application ID: 


also in the event logs.....
Code:
.NET Runtime version 2.0.50727.8670 - This application is using the HMAC-SHA-384 or HMAC-SHA-512 keyed hash algorithm.  The implementation of these algorithms were updated in service pack 1 of .NET Framework 2.0 and by default do not produce results consistent with the unserviced versions of the classes. For more information about the changes to the algorithms and how to disable this warning message please see the release notes for service pack 1.


Uses all 16GB of memory then totally crashes the PC


Any ideas???

DXDiag gives no errors
Memory is good
PC is otherwise running perfectly



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Aaron  
#5 Posted : Monday, November 7, 2016 12:10:16 PM(UTC)
Aaron

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I have this same problem starting vMix. I have confirmed that all system memory is taken up and vmix "out of memory error" cites D3D as the issue.

I am running a Radeon R360. Vmix opened properly using AMD drivers dated mid-August 2016. Vmix will not open and throws this error after upgrading to the most current AMD driver (which of course windows automatically installs).

The problem went away after rolling back to the mid-August driver.


Please fix this problem, appears to be related to a memory leak opening D3D on current Radeon drivers.
admin  
#6 Posted : Monday, November 7, 2016 2:08:54 PM(UTC)
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See below:

http://forums.vmix.com/d...ts&m=29682#post29682

it is a bug in the latest AMD drivers
Aaron  
#7 Posted : Monday, November 7, 2016 7:48:07 PM(UTC)
Aaron

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Will there be a fix to this problem in vmix?

Windows forces the newest drivers so rolling back is not an option.

Also, this problem persists through several driver releases by AMD going all the way back to mid-August. Vmix is the only program on my computer which has an issue with current AMD drivers.
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