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Error - DirectX 9 compatible hardware required
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Kelvin  
#1 Posted : Saturday, February 14, 2015 8:11:46 PM(UTC)
Kelvin

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Location: Katy, Texas

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Attempted to run version 15.35 today and received this error message on start-up. This computer has an AMD Radeon 6790 video card that is DirectX11 compatible. Also tried the update to 15.40 and get the same error message.

Full Text of the error message below:

Graphic hardware is not supported
DirectX9 compatible hardware required

D3DStartup.D3D_NEW_EX
D3DERR_NOTAVAILABLE:Not available (-2005530518)

Any help would be greatly appreciated.

Kelvin
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Kelvin  
#2 Posted : Saturday, February 14, 2015 10:49:00 PM(UTC)
Kelvin

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Location: Katy, Texas

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Running the DX Diagnostic (dxdiag) showed the DirectX features were not available. Reinstalled the AMD Catalyst Video Driver solved the problem.
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