Greetings!

We just added another camera to our church, an AVKANS 30x NDI PTZ Camera. It was rated high with the NDI folks, and on Amazon. But we have a problem...

After setting up the camera and exposure settings, I loaded vMix and added the camera as I normally do, as an NDI camera. So far, so good. I then switched to the PTZ settings to connect to the camera's PTZ features, so we can setup inputs with different camera angles, like we have with our other cameras.

I always try, by default, to connect with the PTZ Optics option as it works with our other cameras, two of which are PTZ Optics and one that is an off brand. The first time did it this way, the camera connected right up and I was able to setup a couple of inputs...before PTZ control just froze. And I don't mean it froze in vMix, which it did, but I lost PTZ control everywhere, the joystick, and the camera's web UI.

I did a hard reboot of the camera (shut off POE power from the camera) and rebooted. PTZ worked again with the web UI, but as soon as i loaded up vMix, once again PTZ froze everywhere.

I even tried different PTZ connection options but none of them worked (they wouldn't even connect).

Anyone else have issues like this? I sent our first camera back and replaced it with the same model, thinking there was something wrong with the camera, but the new one is exactly the same.

Thanks for reply. I did attempt that because, like you, we do have another camera that isn't PTZOptics. But Sony Visca over IP wouldn't even connect.

Ultimately, we tried a replacement camera, same brand/model, and the same issues occurred. We then switched to a different brand and the problem has been resolved. The developer in China who I was talking to concerning the first camera said that it might be something in the firmware of the camera that he needs to look into.

But, problem fixed now with the new camera.