vMix Forums
»
General
»
General Discussion
»
Error after updating to the latest version 27.0.0.72 . vMix no longer opens
Rank: Advanced Member
Groups: Registered
Joined: 10/1/2013(UTC) Posts: 195  Location: Bovalino (Italy) Thanks: 86 times
Was thanked: 3 time(s) in 3 post(s)
|
Error after updating to the latest version. vMix no longer opens. I uninstalled and restarted the PC, but the problem remains.  errore.JPG (29kb) downloaded 1 time(s).
|
|
|
|
|
|
Rank: Advanced Member
Groups: Registered
Joined: 12/27/2012(UTC) Posts: 5,216  Location: Belgium Thanks: 291 times
Was thanked: 955 time(s) in 790 post(s)
|
Originally Posted by: STADIORADIO  Error after updating to the latest version. vMix no longer opens. I uninstalled and restarted the PC, but the problem remains.
Have you tried downloading the file separatly and install that way (not via clicking the update link within vMix)
|
|
|
|
|
|
Rank: Advanced Member
Groups: Registered
Joined: 10/1/2013(UTC) Posts: 195 Location: Bovalino (Italy) Thanks: 86 times
Was thanked: 3 time(s) in 3 post(s)
|
|
|
|
|
|
|
Rank: Administration
Groups: Administrators
Joined: 1/13/2010(UTC) Posts: 5,208 Location: Gold Coast, Australia Was thanked: 4287 time(s) in 1520 post(s)
|
This error is due to a corrupt install.
Please download the file again manually from our web site and ensure all programs (including background apps such as Skype, Teams, etc) are all closed before installing.
Then pay close attention to the install, do not skip windows that appear warning about files in use etc, but locate the applications it mentions and ensure they are closed.
Regards,
Martin
vMix
|
|
|
|
|
|
Rank: Advanced Member
Groups: Registered
Joined: 10/1/2013(UTC) Posts: 195 Location: Bovalino (Italy) Thanks: 86 times
Was thanked: 3 time(s) in 3 post(s)
|
Thanks Martin. Unfortunately I can't solve it. I uninstalled everything from "application installations" I also had a vMix folder left under Program(x86) which I deleted manually, I reinstall everything, but it gives me the same error :-(
|
|
|
|
|
|
Rank: Administration
Groups: Administrators
Joined: 1/13/2010(UTC) Posts: 5,208 Location: Gold Coast, Australia Was thanked: 4287 time(s) in 1520 post(s)
|
It is definitely caused by a file still in use by a program when installing, so you are just going to have to check the windows system tray and close absolutely everything after restarting fresh.
Failing that you can contact vMix Support directly, for some further suggestions, but that will be the cause.
|
|
|
|
|
|
Rank: Advanced Member
Groups: Registered
Joined: 10/1/2013(UTC) Posts: 195 Location: Bovalino (Italy) Thanks: 86 times
Was thanked: 3 time(s) in 3 post(s)
|
|
|
|
|
|
|
Rank: Newbie
Groups: Registered
Joined: 5/30/2020(UTC) Posts: 6  Location: Connecticut Was thanked: 2 time(s) in 2 post(s)
|
I had the same problem - see my post above prior to seeing this.
You will find that your antivirus program is identifying a module in the latest update as a virus known as Gen:Variant.Remcos.1 and blocks the module from loading. This causes VMix to fail with the error you are seeing. I was able to add VMix64.exe as an exception in my antivirus (Bitdefender) which solved the problem.
Remcos itself is a remote access tool, and is certainly legitimate within VMix, but has been leveraged by malicious actors to gain control of endpoints.
VMix Load Error.png (19kb) downloaded 0 time(s). Bitdefender Error.png (47kb) downloaded 0 time(s).
|
|
|
|
|
|
Rank: Newbie
Groups: Registered
Joined: 5/30/2020(UTC) Posts: 6 Location: Connecticut Was thanked: 2 time(s) in 2 post(s)
|
Here's the fix.
Open your BitDefender dashboard.
Select "Protection"
On the Antivirus pane click "Open"
On the top menu of the Antivirus section click "Settings"
Click on the "Manage Exceptions" link
Click "Add an Exception"
In Windows File Manager go to C:\Program Files (x86)\Vmix
Drag "VMix64.exe" into the exception box (see below)
Turn on the "Antivirus" switch.
Save the exception.
Drag "VMix.exe" into the exception box.
Turn on the "AntiVirus" switch.
Save the exception.
VMix will work again.
Manage Exceptions.JPG (32kb) downloaded 0 time(s).
|
|
|
|
|
|
Rank: Administration
Groups: Administrators
Joined: 1/13/2010(UTC) Posts: 5,208 Location: Gold Coast, Australia Was thanked: 4287 time(s) in 1520 post(s)
|
For the record, vMix has not and never has used Remcos.
This is a false positive, and Bitdefender is pretty notorious for causing issues and we recommend removing it and sticking with Windows Defender instead.
|
 1 user thanked admin for this useful post.
|
|
|
|
Rank: Advanced Member
Groups: Registered
Joined: 10/1/2013(UTC) Posts: 195 Location: Bovalino (Italy) Thanks: 86 times
Was thanked: 3 time(s) in 3 post(s)
|
Originally Posted by: jeffmay Here's the fix.
Open your BitDefender dashboard.
Select "Protection"
On the Antivirus pane click "Open"
On the top menu of the Antivirus section click "Settings"
Click on the "Manage Exceptions" link
Click "Add an Exception"
In Windows File Manager go to C:\Program Files (x86)\Vmix
Drag "VMix64.exe" into the exception box (see below)
Turn on the "Antivirus" switch.
Save the exception.
Drag "VMix.exe" into the exception box.
Turn on the "AntiVirus" switch.
Save the exception.
VMix will work again.
Manage Exceptions.JPG (32kb) downloaded 0 time(s). funziona!!! :-) Grazie jeffmay
|
|
|
|
|
|
vMix Forums
»
General
»
General Discussion
»
Error after updating to the latest version 27.0.0.72 . vMix no longer opens
Forum Jump
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.
Important Information:
The vMix Forums uses cookies. By continuing to browse this site, you are agreeing to our use of cookies.
More Details
Close
