logo

Live Production Software Forums


Welcome Guest! To enable all features please Login or Register.

Notification

Icon
Error

Options
Go to last post Go to first unread
nelsongarcez  
#1 Posted : Sunday, February 11, 2024 2:25:38 AM(UTC)
nelsongarcez

Rank: Newbie

Groups: Registered
Joined: 2/11/2024(UTC)
Posts: 3
Portugal
Location: lx

Thanks: 1 times
Hi,
I installed the latest version of vmix 27.68 and the program did not open and gives the error "D3DStartup Overflow or underflow in the arithmetic operation."


After contacting support I received this response:
"Unfortunately this error is due to a fault in the fonts system on that computer.
You will also see this error when trying to open the GT Title Designer.
Perhaps a font was recently installed that coincided with the update.
There is no fix that we know of other than to reinstall windows to fix the corruption."

I have Windows 11 64 installed, with a GTX4080 Ti graphics card,
all updates made

I reinstalled the Vmix 26 version and it works, can anyone help me?
thank you very much

nelson
doggy  
#2 Posted : Sunday, February 11, 2024 2:45:03 AM(UTC)
doggy

Rank: Advanced Member

Groups: Registered
Joined: 12/27/2012(UTC)
Posts: 5,244
Belgium
Location: Belgium

Thanks: 294 times
Was thanked: 961 time(s) in 795 post(s)
No Need to post this in multiple threads !!
nelsongarcez  
#3 Posted : Sunday, February 11, 2024 6:47:58 AM(UTC)
nelsongarcez

Rank: Newbie

Groups: Registered
Joined: 2/11/2024(UTC)
Posts: 3
Portugal
Location: lx

Thanks: 1 times
thank you for your help !!
admin  
#4 Posted : Sunday, February 11, 2024 12:00:04 PM(UTC)
admin

Rank: Administration

Groups: Administrators
Joined: 1/13/2010(UTC)
Posts: 5,228
Man
Location: Gold Coast, Australia

Was thanked: 4332 time(s) in 1528 post(s)
This is caused by corruption in the fonts on the Windows install.
A reinstall of Windows is likely required to solve the problem.
thanks 1 user thanked admin for this useful post.
nelsongarcez on 2/13/2024(UTC)
nelsongarcez  
#5 Posted : Wednesday, February 14, 2024 12:18:13 AM(UTC)
nelsongarcez

Rank: Newbie

Groups: Registered
Joined: 2/11/2024(UTC)
Posts: 3
Portugal
Location: lx

Thanks: 1 times
Originally Posted by: admin Go to Quoted Post
This is caused by corruption in the fonts on the Windows install.
A reinstall of Windows is likely required to solve the problem.



I reinstalled Windows 11 and the problem persists in the latest version of vmix 27.69

I tried it on vmix version 26 and it worked, something is wrong with the new version
Can you please provide optional solutions?

thankyou so much
admin  
#6 Posted : Wednesday, February 14, 2024 1:58:07 AM(UTC)
admin

Rank: Administration

Groups: Administrators
Joined: 1/13/2010(UTC)
Posts: 5,228
Man
Location: Gold Coast, Australia

Was thanked: 4332 time(s) in 1528 post(s)
Sorry, the cause of the error is definitely due to bad fonts on the system.
vMix loads GT when starting up now, whereas it did not do this in 26 until much later on, hence the difference you are seeing.

If you run the GT Designer app, it will show the same error, as it is caused by one or more corrupt fonts on the system.
Users browsing this topic
Guest (2)
Forum Jump  
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.