logo

Live Production Software Forums

www.vmix.com

Welcome Guest! To enable all features please Login or Register.

Notification

Icon
Error
NDI|HX frame drops from CX350 - Getting dropped frames from multiple CX350's despite careful problem solving.
Options
Go to last post Go to first unread
Previous Topic Next Topic
syber_jedi  
#1 Posted : Friday, October 21, 2022 7:31:41 AM(UTC)
syber_jedi

Rank: Newbie

Groups: Registered
Joined: 10/21/2022(UTC)
Posts: 2
United States
Location: Blaine WA
We have a client who has multiple CX350s getting to vMix over a VERY robust network via Unifi switch.
I'm trying to figure out if it's the camera dropping frames, or vMix.

Using the Statistics window in vMix it says the source is dropping frames, with the render dropping slightly less frames. I've tried using the Beta Analysis tool from NDI, but I can't understand what it's outputting.

The base Preset in vMix is 2 NDI cameras as inputs, audio is from a Dante source.
They then use MultiCorder to record the original feeds as well as the mixed output. I managed to get the dropped frames MUCH lower on average by changing to 25Mbps H264 HIGH. Computer is no slouch and the system monitor shows nothing is bottlenecking the recordings on the network drive. I've even tried to the local drive.

The dropped frames are random, and pretty rare. Right now I have been doing a test recording for 16 minutes and one camera dropped 58 frames, the other 48.

Any advice or help? Even ideas? I've made sure the cameras and everything are running at the same rates. I've taken the network guide from Newtek and did what I could with that on the network.

I'm just at a loss.
Back to top

Wanna join the discussion?! Login to your vMix Forums forum account, or Register a new forum account.
Back to top  
richardgatarski  
#2 Posted : Friday, October 21, 2022 4:55:49 PM(UTC)
richardgatarski

Rank: Advanced Member

Groups: Registered
Joined: 2/18/2014(UTC)
Posts: 1,838
Location: Stockholm

Thanks: 144 times
Was thanked: 297 time(s) in 250 post(s)
Here are my semi-qualified guesses. Based on only basic insights paired with a lot of trial and error.

First of all, I do not trust any of the CPU usage info that vMix provides. It does never correspond to measurements with other apps, including Window's own.

We have the same issue as you with our Canon N300s (also NDI HX).

NDI HX is much more demanding on CPU usage than NDI. In our case that means that even though CPU usage is on average way below max, some of our 10 cores sometimes max out and a frame or two is dropped. You simply have to check each individual thread and see how it fares.

The vMix team frequently points out that the CPU's base clock is one important factor. We have an Obsidian speced systen. With three NDI HX feeds from the N300 we cannot go over 1080p30 in our production :( Switch to HDMI capture cards and 1080p60, and not a single frame is dropped anywhere.

Sidenote: vMix do not recommend using the Multicorder to record NDI HX streams (see the Knowledge base). But I have found the NDI HX feed from the N300 works just fine, they never cause any interruption.

Good luck!

EDIT: At a conference venue with their high powered PC and two CX350 we had massive frame drops. Not had time to go back and figure out why...
Back to top
WWW
mavik  
#3 Posted : Saturday, October 22, 2022 2:27:36 AM(UTC)
mavik

Rank: Advanced Member

Groups: Registered
Joined: 4/23/2017(UTC)
Posts: 1,231
Man
Location: Germany

Thanks: 3 times
Was thanked: 168 time(s) in 150 post(s)
From experiences, I would say take a look at the switch. Sometimes the components don't play together very well. Just test with another brand. Usually Netgear is a good recommendation. Start with one cam and monitor. If that is good test the other cam stand alone. If both do well stand alone test them together.
I do live festivals with 5-6 full NDI and usually have below 10 frames dropped over a duration of 6 hours +/-.
Back to top
WWW
syber_jedi  
#4 Posted : Thursday, October 27, 2022 1:56:52 AM(UTC)
syber_jedi

Rank: Newbie

Groups: Registered
Joined: 10/21/2022(UTC)
Posts: 2
United States
Location: Blaine WA
Thanks for the suggestions.

I did check the individual threads from the Windows Task Manager. None of them were above 50%, and that's with me remoting in to the system.
Our system is new and runs a Ryzen 6 core 12 thread CPU, along with a RTX3090 GPU. Tons of RAM, etc.

Just frustrating.

Back to top
mavik  
#5 Posted : Thursday, October 27, 2022 4:09:12 AM(UTC)
mavik

Rank: Advanced Member

Groups: Registered
Joined: 4/23/2017(UTC)
Posts: 1,231
Man
Location: Germany

Thanks: 3 times
Was thanked: 168 time(s) in 150 post(s)
I don't believe it's the computer. I would try another network just to isolate things a bit and see if the issue stays or moves. That will give you a picture at what to look at in more detail.
Back to top
WWW
Users browsing this topic
Guest
Forum Jump  
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.

Privacy Policy | Powered by YAF.NET | YAF.NET © 2003-2024, Yet Another Forum.NET
This page was generated in 0.147 seconds.