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Update Failure Going to 29.0.0.32
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Joined: 11/4/2020(UTC) Posts: 19  Location: Penfield Thanks: 2 times
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I am trying to update vMix to the latest version of vMix 4K (29.0.0.32). I get a failure of
c:\Program Files(x86)\vMix\vMix64.exe
An error occured while trying to replace the existing file:
DeleteFile failed; Code 5
Access is denied;
I aborted the update.
The help says to make sure all programs using a camera are closed. I did this using Task manager. This did not change the error message. Can you provide a better diagnostic or an alternate method of updating.
We have updated multiple times without this error
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Rank: Advanced Member
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Joined: 12/27/2012(UTC) Posts: 5,218  Location: Belgium Thanks: 291 times
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Originally Posted by: james.b.quinn@gmail.com  I am trying to update vMix to the latest version of vMix 4K (29.0.0.32). I get a failure of
c:\Program Files(x86)\vMix\vMix64.exe
An error occured while trying to replace the existing file:
DeleteFile failed; Code 5
Access is denied;
I aborted the update.
The help says to make sure all programs using a camera are closed. I did this using Task manager. This did not change the error message. Can you provide a better diagnostic or an alternate method of updating.
We have updated multiple times without this error
Where did you get 29.0.0.32 ??? AFAIK it doesnt even exist yet
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Rank: Member
Groups: Registered
Joined: 11/4/2020(UTC) Posts: 19 Location: Penfield Thanks: 2 times
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Got the number wrong - I was quoting from memory. It is the latest version of 4K which I think is 24.0.0.32
Any insights on this type of failure
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Rank: Advanced Member
Groups: Registered
Joined: 12/27/2012(UTC) Posts: 5,218 Location: Belgium Thanks: 291 times
Was thanked: 955 time(s) in 790 post(s)
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Originally Posted by: james.b.quinn@gmail.com Got the number wrong - I was quoting from memory. It is the latest version of 4K which I think is 24.0.0.32
Any insights on this type of failure Latest is 25.0.0.32 don't understad why you say replace the exisitng file Either you let vMix update itself or one donwloads the new version and installs that (over the old one) Can alwasy uninstall current and install new one too Also was your previous installationa legit one ?
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Rank: Member
Groups: Registered
Joined: 11/4/2020(UTC) Posts: 19 Location: Penfield Thanks: 2 times
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Yes - the copy is legal and we have the license number. The downloader is doing the work. We start the update and it downloads and then asks us if we want to install. I hit the yes button. The system returns the error shown in the initial post. It asks if other video applications are open. They are not. I checked the task manager. So to me this is a problem with the installer
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Rank: Newbie
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Joined: 7/14/2022(UTC) Posts: 4  Location: Johannesburg
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I uninstalled Vmix and then reinstalled the new version It worked Originally Posted by: james.b.quinn@gmail.com I am trying to update vMix to the latest version of vMix 4K (29.0.0.32). I get a failure of
c:\Program Files(x86)\vMix\vMix64.exe
An error occured while trying to replace the existing file:
DeleteFile failed; Code 5
Access is denied;
I aborted the update.
The help says to make sure all programs using a camera are closed. I did this using Task manager. This did not change the error message. Can you provide a better diagnostic or an alternate method of updating.
We have updated multiple times without this error
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Rank: Member
Groups: Registered
Joined: 11/4/2020(UTC) Posts: 19 Location: Penfield Thanks: 2 times
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Many thanks - question - can you give me the steps you followed on the reinstall. Was it a download of the current version from the website?
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