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Can not access back camera (Fixed)
mcloud03
#1 Posted : Thursday, 6 July 2017 2:24:24 AM
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So we use Vmix call for our Minor League Baseball Team for our wireless camera on a Samsung Galaxy phone. The Problem im having is when i log in you can choose front camera or back camera view, well when i click on back camera im still continuing to get the front camera view. Can someone please help? Ive done everything i possibly could, yet im still getting the front camera when i choose back camera. PLEASE HELP!!!
IceStream
#2 Posted : Thursday, 6 July 2017 4:48:24 AM
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@ mcloud03

What browser and OS are you using?
I would suggest trying another brand to see if you get better or different results.
(while Chrome is the 'go to' for most, I have found that it doesn't always perform the same across all devices)



Ice
Jim_C
#3 Posted : Thursday, 20 July 2017 8:44:14 AM
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I am having the same issue using Chrome 59.0.3071.125 on a Galaxy S5 with Android 6.0.1 and vMix HD 19.0.0.54 x64
It use to work properly 2 weeks ago, but now no matter what I choose it's always the front camera.
Chrome is the only browser you can use on mobile for vMix Call correct?


Is this working properly for everyone else using a mobile phone as the camera? Can you choose front or back properly?

thx

ps and just to clarify 'front' is the one facing the person holding the phone.
Jim_C
#4 Posted : Friday, 28 July 2017 12:20:55 PM
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Anyone have any ideas? Is this working for others? You can access the back camera of your phone thru Chrome browser? I have tried everything I can think of to fix it with no joy.

This was working 2 -3 weeks ago.

Thanks for any help or tips this is kind of a day wrecker for our productions.

Jim
admin
#5 Posted : Friday, 28 July 2017 12:28:31 PM
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Hi Jim,

You can try "Chrome Beta" or "FireFox" in the Google Play store and see if they work.
Just tested on an S7 and the back camera selected is working. Does the camera show up correctly in the built in apps?

Regards,

Martin
vMix
Jim_C
#6 Posted : Wednesday, 2 August 2017 2:12:39 PM
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Hi Martin,

Sorry for the delay in responding. Using Chrome Beta did fix the issue. Both cameras are available.

Thank you for taking time to respond.
vondes
#7 Posted : Friday, 4 August 2017 4:46:49 AM
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The same problem when i try to record video with mobile-phone-tracker.org mobile recorder on Android.
Jim_C
#8 Posted : Sunday, 13 August 2017 3:49:18 AM
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Jim_C wrote:
Hi Martin,

Sorry for the delay in responding. Using Chrome Beta did fix the issue. Both cameras are available.

Thank you for taking time to respond.



Well the problem came back all of a sudden. :/ Still using Chrome Beta. I'll try Firefox. My feeling is it's phone related and not so much vMix Call. :shrug:
richardgatarski
#9 Posted : Thursday, 7 September 2017 10:19:02 PM
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On Samsung S7, Chrome beta 61.0.3163.72 Front camera works fine, but whem Back camera is selected, it is still the Front camera used but 4:3 aspect ratio (even when phone is in landscape.
hbb
#10 Posted : Monday, 30 October 2017 11:18:56 PM
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Any fix to this?
Same issue on s7 and s8. All front camera no matter what selected. Chrome beta, dev, canary same issue
Straho
#11 Posted : Wednesday, 15 November 2017 7:03:43 PM
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+1

Same problem with ASUS DELUXE - Android

???
admin
#12 Posted : Tuesday, 21 November 2017 11:31:44 AM
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Hi,

There was a bug since Chrome 62, this has now been fixed on our end, sorry about that.

Regards,

Martin
vMix
1 user thanked admin for this useful post.
corporatejames on 21/11/2017
cruiseweekTV
#13 Posted : Monday, 27 November 2017 6:43:13 AM
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Same thing just happened last night on an interview, the guest was using an ipad with ios 11 just installed. the guest had to look at the screen in the mirror ALSO when he plugged his earphones in ( apple ones ) wired he could hear us but we couldn't hear him
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