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bm desktop video 10.8.5 problem
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Joined: 3/7/2012(UTC) Posts: 503  Location: The Netherlands Thanks: 9 times
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upgraded to the new version of blackmagics desktop video 10.8.5 released last monday feb 27 2017.
after that my thunderbolt 2 mini recorder is not recognized anymore. I connect through starttech thinderbolt 3 to 2 converter on my msi reference laptop.
reverted back to 10.8.4 and all is well again. so must be the upgrade.
spare yourself a few hours of misery and be carefull with this upgrade.
reported the issue on the bm forum.
stefan
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Joined: 8/2/2015(UTC) Posts: 364  Location: Sydney Thanks: 283 times
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mini recorder working ok on 2 computers with Thunderbolt 2. The PC also has Decklink PCIE cards as well
and didn't notice a issues with all devices connected. Did you check the Thunberbolt software is still seeing the device after the update
and approved to connect, don't think that would be the problem but can't hurt to check.
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Rank: Advanced Member
Groups: Registered
Joined: 3/7/2012(UTC) Posts: 503 Location: The Netherlands Thanks: 9 times
Was thanked: 45 time(s) in 39 post(s)
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yes checked it all.
just reverted and all ok. must be the update.
I guess it is something to do with the improved retainement of settings in the software. With using thunderbolt to connct this is an issue. I have tao reset always.
same with the akitio box with bm card. When connecting via TB3 you have to check and rset the settings p.e. open the input or set output format.
anyway: it is defenately something with this update...
if anybody could test and confirm would be good.
stefan
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 1 user thanked h2video.nl for this useful post.
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Rank: Advanced Member
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Joined: 5/16/2014(UTC) Posts: 63 Location: Germany
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I also had problems with 10.8.5 on Windows 10.
Installed and Decklink Duo 2 was not recognized anymore.
Rollback to 10.8.4 solved the problem.
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Rank: Advanced Member
Groups: Registered
Joined: 3/7/2012(UTC) Posts: 503 Location: The Netherlands Thanks: 9 times
Was thanked: 45 time(s) in 39 post(s)
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just got word from bm emea.
apparently there was an issue in the download for win 10 tb3.
if you temove 10.8.5 completely and download again, that install file should work.
i am in thectrain now, will be in the office soon and will check it out. feel free to beat me...
stefan
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Rank: Advanced Member
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Joined: 5/16/2014(UTC) Posts: 63 Location: Germany
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No chance Stefan. :)
Unfortunately, I'm not in the office either.
But I downloaded and tried it yesterday evening at 10 pm (CET).
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Rank: Advanced Member
Groups: Registered
Joined: 3/7/2012(UTC) Posts: 503 Location: The Netherlands Thanks: 9 times
Was thanked: 45 time(s) in 39 post(s)
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itsvworking for me now ok on the mini recorder running the newly downloaded file.
you must really remove the old file. than download it again. win 10 will check and think it is already there so be sure you see the new file downloading.
then just install over v4 and it should be ok.
it was something with a permission handle not set right.
akitio did not check yet will do.
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Rank: Advanced Member
Groups: Registered
Joined: 5/16/2014(UTC) Posts: 63 Location: Germany
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bm desktop video 10.8.5 problem
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