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kubsix  
#1 Posted : Wednesday, December 14, 2016 9:49:40 AM(UTC)
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The audio quality of our Facebook Live streams are very shallow and tinny. Any suggestions for improvement?
example: https://www.facebook.com...videos/1176508255731961/

Stream quality is at 128Kbps
Input is from sound system (through digital-analog converter) into motherboard's onboard audio (line-in) http://www.newegg.com/Pr...spx?Item=N82E16813130770

Also when listening on a 5:1 audio system output is only to the center channel.

I will be working on trying to isolate the issue but wanted to see if I'm missing anything obvious or there are suggestions to try out.

Thanks in advance,
John K.
SportsNetUSA.net  
#2 Posted : Wednesday, December 14, 2016 1:58:32 PM(UTC)
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It could be your digital to analog converter. Is it a quality brand/model?

Is there a way you can get an analog output from the sound system?

Mostly, I think you should avoid using the on-board/built-in audio on the motherboard. If the budget allows get a separate audio device. In my experience building audio playback systems for radio stations, on-board/built-in sound was never used.

Also, is it possible you have microphones (separate or camera) too close together, producing phase cancellation?
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kubsix on 12/14/2016(UTC)
zenvideo  
#3 Posted : Wednesday, December 14, 2016 2:45:17 PM(UTC)
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There's nothing particularly wrong with the Line In connections to most on-board audio chips these days, but if you're talking about the sound you're getting from the hand-held (radio) mic in the Facebook video then there's certainly some unpleasant processing taking place which I'd bet was happening before the audio got anywhere near the computer input. If you want to troubleshoot an audio signal chain then you need to try and listen (with speakers or headphones) at various points along the signal chain to see where the effect is being introduced and whether, if you trace it back far enough, you can get to a point where it sounds clean.
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kubsix on 12/14/2016(UTC)
mjgraves  
#4 Posted : Wednesday, December 14, 2016 5:38:40 PM(UTC)
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Giving a quick listen to the clip, there's no low-end at all. The fact that the sound comes only from the center channel of the surround system is also a hint.

It seems very likely that you have a problem with audio phase somewhere. When you have a stereo signal, and one is run anti-phase, it creates this sort of effect should the two channels get summed to mono.

The low frequencies basically cancel, out leaving on the higher frequencies to be heard. I'd expect the level to be quite low also.

You can simplify things by working in mono, but that can be difficult since most gear assumes that there's a stereo audio path.

You might consider installing the Wide Range Audio Meters from Darkwood Designs. They're inexpensive and they include a phase meter, which will show if you have phase problems.

https://www.mgraves.org/...wide-range-audio-meters/

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kubsix on 12/14/2016(UTC)
SportsNetUSA.net  
#5 Posted : Friday, December 16, 2016 12:23:50 AM(UTC)
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@kubsix

Please post an update when you find out what was causing the audio problem. Curious to know what it was or how you solved it.
zenvideo  
#6 Posted : Friday, December 16, 2016 5:34:13 AM(UTC)
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mjgraves wrote:
You might consider installing the Wide Range Audio Meters from Darkwood Designs. They're inexpensive and they include a phase meter, which will show if you have phase problems.
https://www.mgraves.org/...wide-range-audio-meters/

I can certainly endorse the software audio meters from Paul at Darkwood Designs. Given my TV background, I particularly like the BBC-style PPMs, but they're all good meters.
kubsix  
#7 Posted : Monday, January 9, 2017 7:42:22 PM(UTC)
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The exact source of the issue was never pinpointed. We decided just to try a dedicated audio input device. Scarlett Solo Studio was our solution.

FB Live post from this morning https://www.facebook.com...videos/1202663173116469/
Please forgive the stuttering video...I think we're having a bandwith issue affecting the video portion of the feed.

Thanks for all the feedback.
John K.
PFBM  
#8 Posted : Tuesday, January 10, 2017 2:03:00 PM(UTC)
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SportsNetUSA.net  
#9 Posted : Tuesday, January 10, 2017 5:54:13 PM(UTC)
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@kubsix

Good to see the Focusrite Scarlett Studio solved the issue.
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