Hi everyone,

Been having issues with vmix calls on my show over the past two days - after 11 months of nothing but success.

Calls establish - good signal, look great. Then 30 minutes into the show I get this error.

System.Net.WebException: The operation has timed out
at System.Net.WebClient.DownloadDataInternal(Uri address, WebRequest& request)
at System.Net.WebClient.DownloadString(Uri address)
at PhoenixLibrary.WebRTCHost.GetNextMessages()
at PhoenixLibrary.WebRTCSession.MessageThread()

After this error appears - the vmix calls from our guests all crap out at the same time. Everyone seems to pull less than 60kbps and the image quality becomes extremely poor.

I have read up that this would be typically a host internet issue - would like to know if anyone has had issues like this before and how they fixed it. Also, yes our vmix calls go to crap - but our streaming signals remain strong.

Any help would be amazing - as this is a new issue for my group.

Thank you.