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GriffAlix  
#1 Posted : Tuesday, February 25, 2025 12:49:54 AM(UTC)
GriffAlix

Rank: Newbie

Groups: Registered
Joined: 2/25/2025(UTC)
Posts: 1
United States
Location: Connecticut

We recently ran production for a 2-day conference that was being live streamed via SRT to Epiphan Cloud. We had two separate laptops running two instances of Vmix, each assigned to its own license. Each instance was connected to our local network, with all our video sources coming in via NDI and all our audio sources coming in via Dante. The idea being each laptop could have the same project file open at the same time, and if one went down we could switch to the other seamlessly using the switcher in Epiphan Cloud.

The first day of the conference, everything went 100% perfectly-- the primary laptop handled all our sources and the SRT stream to Epiphan Cloud never wavered once.

The second day, BOTH laptops hard crashed to desktop multiple times, seemingly without warning and without either providing any sort of error log upon crashing. Both laptops' GPU and CPU usage were quite low all throughout both days of streaming, with total usage rarely exceeding 25-30%. As far as we could tell, nothing changed overnight within our local network that could point us to what was causing the crashes compared to the first day. All our inputs were the same, and the SRT streams from each laptop were going to the exact same destination.

Primary laptop:
13th Gen Intel Core i7-13620H 2.4GHz
16gb RAM
GeForce RTX 4070 8gb
Windows 11 24H2 26100.3194
Vmix 27.0.0.86

Secondary laptop:
Intel Core i9-14900HX 2.2GHz
32gb RAM
GeForce RTX 4080 12gb
Windows 11 24H2 26100.2894
Vmix 27.0.0.89 (upon typing this I'm realizing our Vmix versions weren't an exact match 🙄)

Is there any way to get logs from Vmix to see what was happening at the time of the crashes? There were no pop-ups when they happened on either machine. With how smoothly things operated on our first day of streaming, we'd really like to get an idea of why things went south on day 2.
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