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Decklink Quad 2 + Sonnet Echo SE-IIIe compatibility issues
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Hi guys, I'm in desperate need of your hardware expertise.
I purchased a Sonnet Echo Express SE-IIIe enclosure box in order to combine it with a decklink quad 2.
According to technical details it should work, but well, you guessed it, I can't get it to wrok with my laptop (specs below).
When I connect the Quad2 to my Win10 PC it shows up with desktop Video 12.0 version.
But i need it to work with my laptop. Tried almost every Desktop Video Version from the most recent back to 10.9.11 (As said, I didn't try them all)
MAybe someone in the forum has the right clue to get me started.
Laptop Specs: Windows 11 Pro Licence HP OMEN 17 CK0095NG INTEL CORE I9 32GB RAM DDR4 3200MHZ NVIDIA GEFORCE RTX 3080
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Joined: 3/7/2012(UTC) Posts: 2,642 Location: Canada Thanks: 33 times Was thanked: 506 time(s) in 475 post(s)
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@ mburel1980 Is it Thunderbolt 3 or Thunderbolt 4? https://www.sonnettech.c...e_Card_Compatibility.pdfAlso note, the DeckLink Quad 2 is a x8 PCIe 2.0 card, and the Sonnet/Thunderbolt 3 essentially supports x4 PCIe 3.0 lanes and so while the bandwidth is there, it could possibly struggle to support the 8 lanes the card is looking for. Ice
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Rank: Advanced Member
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Joined: 6/29/2016(UTC) Posts: 101 Location: Luxembourg
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Thanks Ice for the reply, really appreciate it.
Yet, I checked the compatibility beforehand and as you can see the Decklink Quad 2 should be supported by the echo express SeIIIe.
The Enclosure has 3 slots:
One x8 mechanical (x4 electrical) PCIe 3.0 Two x8 mechanical (x8 electrical) PCIe 3.0
PCIe Cards Supported
One half-length+ (up to 7.75 inches long), double-width, full-height x8 PCIe card, plus one single-width card or Three half-length+, single-width, full-height x8 PCIe cards
According to the Tunderbolt 3/4 topic, do I have to check if the laptop is TB 3 ? Is that what you were trying to point out ?
Sidenote :
When I connect my Decklink Duo 2 and Decklink 8k Pro (which is also 8 lanes btw) - they show up as expected...
Thanks for your valuable support vMixers...
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Joined: 3/7/2012(UTC) Posts: 2,642 Location: Canada Thanks: 33 times Was thanked: 506 time(s) in 475 post(s)
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@ mburel1980
Yes, there certainly is a lot of confusion around the complexities involved with Thunderbolt 3 vs Thunderbolt 4 and the equivalency bandwidth of x1/x4/x8 PCIe lanes and/or the generation of PCIe 2.0/3.0/4.0 being used. As noted above in the "compatibility chart" link, Sonnet does support the Decklink Quad 2 with Thunderbolt 3 connections, but what I wanted to bring to your attention is that there are other factors further down the line that could affect the performance and/or reliability of using a x8 card with an expansion box. The bottom line is, you are likely to hit a bottleneck sooner or later depending on how all your "ducks line up" for your particular situation. I would certainly expect the card(s) to show up, but just how many cameras you will successfully be able to squeeze out will depend largely on how your computer is configured to handle all of the above and why vMix itself does not recommend/support more than 4 cameras from external Thunderbolt devices, which x4 PCIe 3.0 via Thunderbolt 3 can easily handle, but there are too many variables to consider if you try to go beyond that.
Ice
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Rank: Advanced Member
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Joined: 6/29/2016(UTC) Posts: 101 Location: Luxembourg
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Originally Posted by: Kayo33 Hi,
if it's only for 1 decklink quad 2 , Sonnet Echo Express SE I is enough
Unfortunately the SE I is not compatible with the Quad 2 according to the specs sheet on the Sonnet website - if you have different infos, dis-le moi ;) Originally Posted by: Kayo33 Blackmagic software installed to configure inputs and outputs ?
Yes - tried various versions of the Desktop Video software Originally Posted by: Kayo33 Blackmagic card update ?
Never had the possibility to do it, as the card was not recognised as sucg Originally Posted by: Kayo33 This is the next step Originally Posted by: Kayo33
W11 problem ?
Probably yes...
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Joined: 10/20/2023(UTC) Posts: 52 Thanks: 2 times Was thanked: 3 time(s) in 3 post(s)
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sorry I got confused with the decklink duo for the sonnet se I
last tests to do
update blackmagic Desktop Video 12.7.1
hp thunderbolt driver update
change pcie port x8 on sonnet
upgrade laptop to w10
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Hi mbuerel, I hade similar problems with my declink quad 2 an a new TB4 notebook. In the past I used a HP Omen with TB3 and the decklink quad 2 in TB cases (Decklink Quad 2 in Sonnet Echo Express SE1 & ADT-Link R43SG-TB3 / Decklink Duo 2 in Highpoint Rocketstor 6661A & Zotac AMP mini) and could use all 8 inputs in 1080p50. (Decklink is PCIe 2.0 x8 (4 GByte/s), which has nearly the same speed as PCIe 3.0 x4 (3,9 GByte/s)) With the switch to a new XMG Focus i9-13900HX/4070 Nvidia/2x 2TB NVME SSD/TB4 notebook the card wasn't recognise by the system under Windows 11, tested different TB cases, so no case problem. How I got it finaly to work: 1. Downgrade to Windows 10 2. Install Desktop Video 12.7.1 3. Deactivate all internal Network connections (LAN/WLAN) in the Control Panel. (In my case they haven't worked parallel to the Decklink Quad 2) 4. Use a USB LAN adapter with a Realtec chipset to have a LAN connection. 5. Connect the TB4 case when the system is up and check if all inputs show up in the control panel. (If it is connected during startup, the driver will stop the card.) It doesn't feel comfortable, but it worked for me and I had not much time to sort out if it is driver or hardware problem. I did a few sport streams with 8 cams (7x SDI/1x NDI) in 1080p50, replay of 6 cams, overlays for statistics, Streaming 12 MBit/s, local recording in MP4 with 16 MBit/s and a multiview SRT out with 6 MBit/s ( )
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