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Cookie0810  
#1 Posted : Tuesday, January 24, 2023 12:21:14 AM(UTC)
Cookie0810

Rank: Newbie

Groups: Registered
Joined: 8/17/2022(UTC)
Posts: 5
United Kingdom
Location: London

Hi everyone,

We've run into an issue a couple of times in the last couple of months where our output in vMix freezes on a single input. We can't then cut to another input and have to restart our machine for it to un-freeze.

When hitting the cut button, you can see the preview on the left-hand-side changing but the output does not, and remains on the input it is frozen on. Has anyone experienced a similar issue? If so, how did you fix it?

Many thanks,
Jake
JimGass  
#2 Posted : Tuesday, January 24, 2023 1:42:00 AM(UTC)
JimGass

Rank: Newbie

Groups: Registered
Joined: 1/24/2023(UTC)
Posts: 2
United States

I know we've had issues with our camera freezing. I'm not in front of our vMix machine right now, but might be able to right click on the output that is frozen, and if it gives the option, select "reset" or "refresh" or whatever it says.

We have one input that freezes, and I'm trying to fix, but for us, that fixes the issue at least temporarily without the need to restart the whole machine.
Cookie0810  
#3 Posted : Tuesday, January 24, 2023 1:54:11 AM(UTC)
Cookie0810

Rank: Newbie

Groups: Registered
Joined: 8/17/2022(UTC)
Posts: 5
United Kingdom
Location: London

Okay, thanks for letting me know. I'll give it a go next time and let you know!

Regards,
Jake
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