Vmix closes randomly. When i check windows 11 Event viewer, i got the log below. This issuw has been happening for a while now, the Application Error is identical each time it happens.


Log Name: Application
Source: Application Error
Date: 8/21/2022 9:17:51 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: WIN-YYYR4ALPFBN
Description:
Faulting application name: vMix64.exe, version: 25.0.0.34, time stamp: 0x62e0e555
Faulting module name: ntdll.dll, version: 6.2.22000.832, time stamp: 0x3907dfbc
Exception code: 0xc0000005
Fault offset: 0x00000000000456c2
Faulting process id: 0x%9
Faulting application start time: 0x%10
Faulting application path: %11
Faulting module path: %12
Report Id: %13
Faulting package full name: %14
Faulting package-relative application ID: %15
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2022-08-21T14:17:51.2330790Z" />
<EventRecordID>3729</EventRecordID>
<Correlation />
<Execution ProcessID="1496" ThreadID="0" />
<Channel>Application</Channel>
<Computer>WIN-QHSR4ALPFBN</Computer>
<Security />
</System>
<EventData>
<Data>vMix64.exe</Data>
<Data>25.0.0.34</Data>
<Data>62e0e555</Data>
<Data>ntdll.dll</Data>
<Data>6.2.22000.832</Data>
<Data>3907dfbc</Data>
<Data>c0000005</Data>
<Data>00000000000456c2</Data>
</EventData>
</Event>

What can i do to resolve this?

Hi,

In these cases, random crashing/closing is generally caused by something faulty on the system unfortunately.

Check to see if other apps are closing too and if so, a good first step is to reinstall Windows to ensure it is not caused by corrupt files or settings in Windows.

If the entire system is crashing or rebooting, then it could also be faulty hardware or drivers on the computer.
After a system crash you can run WhoCrashed software to identify what component it might be:

https://www.resplendence.com/whocrashed

If whocrashed doesn't identify a specific cause, then it could be a failure of system memory, with less likely causes including motherboard, CPU and even power supply.

Unfortunately, issues like this are not always clear to solve, but I hope the above gets you in the right direction.

Regards,

Martin
vMix