Hello Everyone!!!



I'm currently facing an issue upgrading my Windows 10 Home to a Pro version. Yesterday I had a lengthy chat session with Microsofts technical support and well... I now know what the issue is, but they didn't help me fix it.



Here's some information about my situation:



I bought a retail version of Windows 10 Home somewhere around summer 2015

On 22 December 2018 I bought a Upgrade to Windows 10 Pro through the Microsoft Store

At the start of last month my mainboard broke and I had to change it aswell as my CPU

Due to time constraints (and laziness, I guess) I haven't yet done the upgrade

If I log into my Microsoft account I can see that Upgrade in the purchase history

The Upgrade doesn't show up in my owned items in the Microsoft Store

If it's of any importance: I live in Germany



So far so good. This is basically what Microsoft support told me:



The Windows 10 Pro Upgrade is tied to the hardware (Never was I told this in the Microsoft Store)

I might have accidentally started the upgrade and stopped it midway (Hell no I didn't)

They can't give me a refund because we're already way past 30 days after the purchase



Now I obviously was very upset about that. I was basically told to screw myself and buy a new license. I don't care that I won't get a refund - I don't want one. But couldn't the support do anything? Like how about removing that license from my Microsoft account and giving me a new one? I literally haven't touched it since the day I bought the upgrade.



I already thought about what else I could try, if Microsoft refused to help me. I have a backup of my computer while it was still running on the old hardware. Do guys think it would be worth a shot turning it into a virtual machine and trying the upgrade there?



Any feedback or opinions on this would be greatly appreciated. Thanks guys!