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Audio from/to external USB-interface gets lost
Rank: Newbie
Groups: Registered
Joined: 4/10/2021(UTC) Posts: 1 
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Hello people,
We've been using vMix for one year now (latest 23.x version) on a newly bought PC with a Roland UA1010 audio-interface (USB, external powered). This has worked flawlessly on many, many productions but since a month, audio gets lost once in a while. One time a few inputs don't work anymore and the other time an output doesn't work (the interface is also not visible anymore in the patch then). And now the strange thing: others sounds via the card (like Windows-sounds) work normally! Also vMix keeps working fine (except for the audio then ;-). Another strange thing is that during a production (recording or stream) it always keeps working so it happens before or after.
Things we've tried:
- using another USB-port
- using another USB-cable
- starting with a brand new, clean project
Things we've not tried:
- Updating vMix
- Updating the UA-1010
(for a reason: we want to find out what causes the fault in the same setting)
Has anyone got a clue?
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Rank: Member
Groups: Registered
Joined: 11/4/2020(UTC) Posts: 19  Location: Penfield Thanks: 2 times
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No answer here but we have the same problem. The livestream was running fine. There was a short piece of static. After the static, the audio stopped working. We had to restart vMix to get the sound back. This is the first instance of this problem after having run for many months.
Our audio input is a Pre-Sonus box going into one of the USB ports. We are running vMix 4K 64bit on a Windows 10 machine.
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Rank: Advanced Member
Groups: Registered
Joined: 11/14/2012(UTC) Posts: 261  Location: Finland Thanks: 117 times
Was thanked: 15 time(s) in 13 post(s)
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Originally Posted by: james.b.quinn@gmail.com  No answer here but we have the same problem. Are you also on vMix 23?
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Rank: Member
Groups: Registered
Joined: 11/4/2020(UTC) Posts: 19 Location: Penfield Thanks: 2 times
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Thanks for the question. Here is our version
vMix 4K - 23.0.0.64 x64
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Rank: Advanced Member
Groups: Registered
Joined: 11/14/2012(UTC) Posts: 261 Location: Finland Thanks: 117 times
Was thanked: 15 time(s) in 13 post(s)
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 1 user thanked jet for this useful post.
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Rank: Member
Groups: Registered
Joined: 11/4/2020(UTC) Posts: 19 Location: Penfield Thanks: 2 times
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Thanks for the guidance. We will pursue the solution
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