Hi All

I am noticing a few posts around and about describing issues where the vmix software appears to close and this appears to be happening any time. I'm hoping this thread might be able to highlight common faults/issues that might help to fix it. If you have recently had an issue where the vmix software has simply closed and stopped working, please post below describing your system information, what the setup was in the lead up to the close and what (if any) symptoms there were.

2 weeks ago I had the following issue -

I was about 30minutes from going live with a stream and my vmix software simply closed. The computer did not bog down, freeze or reboot at any time. I was running 4 x NDI inputs (2 x Mac/2 x PC) all running vmix desktop capture. When I opened the preset again, it crashed again and again and again. We restarted the computer and all of the NDI sources. One of the Macs appeared to be starting/restarting its network connection as when we looked at it on the switch the connection light was fully connecting/disconnecting. We swapped out the Mac, the cable, the thunderbolt adapter but the problem stayed despite changing the machine. We also swapped the switch all of which didn't fix the issue.

I managed to stream 2 x ndi sources (Zoom gallery view and desktop share). I then moved the full system from our southern office to our northern office and set it all back up again. The system was fine the whole day whilst setting up, but then it randomly started closing the software. Exactly the same as the issue a couple of days earlier. Sent my VMIX Error report to vmix which showed up nothing at all.

I checked that I was running the latest drivers (albeit studio drivers) and reinstalled vmix, neither worked. In the end, I reinstalled windows which appears to have fixed it, however with more people posting similar issues I'm starting to think that it could come back and bite me at any time.

System spec -

Windows 10
i7
Nvidia 2070 super 8gb
Blackmagic 8K Pro decklink
Vmix v23.49
Preset 1080p@50
Netgear 1gb 24port unmanaged switch