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visionmill  
#1 Posted : Monday, June 1, 2020 6:56:08 PM(UTC)
visionmill

Rank: Newbie

Groups: Registered
Joined: 4/20/2020(UTC)
Posts: 3
United Kingdom
Location: London

I've been running vMix over the weekend with a medialooks receiver pulling in 2 x 1080p25 feeds. The test was really to see how medialooks behaved, but what I found was vMix would randomly quit. No error message from vMix - its like a graceful quit.

I had a look in the windows logs, and there is an error and info logged for vMixNDIHelper crash and then vMix Crash. Anyone have any idea why this is happening?

Thanks

Jonathan

Error

Faulting application name: vMixNDIHelper.exe, version: 5.0.0.1, time stamp: 0x5e2947f2
Faulting module name: KERNELBASE.dll, version: 6.2.18362.815, time stamp: 0xb89efff3
Exception code: 0xe06d7363
Fault offset: 0x000000000003a799
Faulting process ID: 0x%9
Faulting application start time: 0x%10
Faulting application path: %11
Faulting module path: %12
Report ID: %13
Faulting package full name: %14
Faulting package-relative application ID: %15

Next an information notice

Fault bucket 1665425831512738512, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: vMixNDIHelper.exe
P2: 5.0.0.1
P3: 5e2947f2
P4: KERNELBASE.dll
P5: 6.2.18362.815
P6: b89efff3
P7: e06d7363
P8: 000000000003a799
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7C82.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7CA2.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7CB0.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7CD1.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_vMixNDIHelper.ex_26734f3dc28d642179a90669c66ce62d22868e4_00000000_bc7a6faa-113d-424e-9840-88a8c7e6af73

Analysis symbol:
Rechecking for solution: 0
Report Id: bc7a6faa-113d-424e-9840-88a8c7e6af73
Report Status: 268435456
Hashed bucket: 29ea1f2a3c5d2de8b71cc7f84f138ad0
Cab Guid: 0

and then a second error message
Faulting application name: vMix64.exe, version: 23.0.0.54, time stamp: 0x5eb3c50d
Faulting module name: KERNELBASE.dll, version: 6.2.18362.815, time stamp: 0xb89efff3
Exception code: 0xe06d7363
Fault offset: 0x000000000003a799
Faulting process ID: 0x%9
Faulting application start time: 0x%10
Faulting application path: %11
Faulting module path: %12
Report ID: %13
Faulting package full name: %14
Faulting package-relative application ID: %15
admin  
#2 Posted : Friday, June 5, 2020 4:49:23 PM(UTC)
admin

Rank: Administration

Groups: Administrators
Joined: 1/13/2010(UTC)
Posts: 4,491
Man
Location: Gold Coast, Australia

Was thanked: 2701 time(s) in 1138 post(s)
Please drop us an email to investigate further.

https://www.vmix.com/contact-us.aspx
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