We are trying to get 2 camera feeds into Vmix, one through a Intensity shuttle, the other through an Ultra Studio mini recorder. We are not getting any image. We are working with Blackmagic to try to resolve this but in a great urgency.

Anyone have this problem? Any step by steps to how to get these devices recognized (Mac running W7, inputting through 2 thunderbolts) and an image in Vmix from each camera?

Any help would be more appreciated than you know!
Thank you!