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ranz  
#1 Posted : Sunday, October 6, 2019 6:33:17 PM(UTC)
ranz

Rank: Newbie

Groups: Registered
Joined: 3/26/2017(UTC)
Posts: 6

Hi, I'm about to pull the trigger on a Vmix license which is quite expensive for a small YouTuber, and have been testing the software out on my YouTube live stream for the past month. It has been working great up until the past 2 weeks.

My callers aren't able to hear the return Master Audio. It is really important I'm able to have them on the live stream interacting without issues.

You can see there's an issue with my stream here:
and the previous week. However, the stream we did 3 weeks ago worked flawlessly:


We've tried all the troubleshooting recommendations in the help documents:

* Google Chrome browser, Firefox browser.
* Restarting computers.
* Running it on Mac or Windows.
* Changing the audio feed from Master to Bus A etc.
* Making a new vmix call instance.
* Callers changing audio interfaces.

I'm running Vmix version 22.0.0.69 on Windows 10 Pro 64 bit (up-to-date). Intel Core i7 7820x CPU, X299 chipset, 32GB RAM, Nvidia GTX 1080, M.2 hard drives. Internet connected via NBN.

I'm using a PreSonus Studio 192 audio interface which is USB 3 connection. It has worked fine, and need a PRO audio interface as my YouTube channel is all about Music Technology.

Here's the output of the latest log file:

========================================
22.0.0.69 - Call_AudioSourceSelect - 5/10/2019 9:48:13 PM
========================================
vMix.VMIXException: This Audio Bus needs to be enabled in Settings -> Audio Outputs first.
at cd.a(Int32 a)
at mzzzzzl.z(Int32 a)
at mzzzzzl.y(Object a, ToolStripItemClickedEventArgs a)
========================================
22.0.0.69 - Call_AudioSourceSelect - 5/10/2019 9:51:06 PM
========================================
vMix.VMIXException: This Audio Bus needs to be enabled in Settings -> Audio Outputs first.
at cd.a(Int32 a)
at mzzzzzl.z(Int32 a)
at mzzzzzl.y(Object a, ToolStripItemClickedEventArgs a)
========================================
22.0.0.69 - Call_AudioSourceSelect - 5/10/2019 9:51:13 PM
========================================
vMix.VMIXException: This Audio Bus needs to be enabled in Settings -> Audio Outputs first.
at cd.a(Int32 a)
at mzzzzzl.z(Int32 a)
at mzzzzzl.y(Object a, ToolStripItemClickedEventArgs a)
========================================
22.0.0.69 - Call_AudioSourceSelect - 5/10/2019 9:52:09 PM
========================================
vMix.VMIXException: This Audio Bus needs to be enabled in Settings -> Audio Outputs first.
at cd.a(Int32 a)
at mzzzzzl.z(Int32 a)
at mzzzzzl.y(Object a, ToolStripItemClickedEventArgs a)
========================================
22.0.0.69 - DesktopCaptureGDI - 5/10/2019 11:43:35 PM
========================================
Enabled due to DPI scaling
========================================
22.0.0.69 - DesktopCaptureGDI - 5/10/2019 11:43:38 PM
========================================
Enabled due to DPI scaling
========================================
22.0.0.69 - DesktopCaptureGDI - 5/10/2019 11:46:48 PM
========================================
Enabled due to DPI scaling
========================================
22.0.0.69 - DesktopCaptureGDI - 5/10/2019 11:46:50 PM
========================================
Enabled due to DPI scaling
sinc747  
#2 Posted : Thursday, October 10, 2019 12:08:27 AM(UTC)
sinc747

Rank: Advanced Member

Groups: Registered
Joined: 8/2/2013(UTC)
Posts: 848
Man
United States
Location: Fairhope, Alabama USA

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It would be helpful if you could share more about how you have vMix configured. Maybe some screen shots of your Audio Mixer section, your Audio Output section and the rt click menu of your vMix Call Inputs.

- Tom
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