Hey guys!

We run a Facebook live show with vmix. We have a relatively complicated audio setup, but the relevant details are that our audio comes into our computer through a Beringer U-Phoria UMC404HD. I have Vmix using that as an audio input. Sometimes it will randomly stop, meaning our show has no mic audio (a vmix call in will still keep working though, but of course the guest can't hear us).

I can solve it by clicking the gear in the purple box, clicking "change" in the top right, and then re-selecting that input (which currently says "none").

It happens more some days than others, and seems more likely to happen when we're running more intensive elements (such as a Vmix call, or a playlist of videos).

Any help is greatly appreciated!

EDIT:
SOLUTION FOUND

Hey guys, and those in the future who may view this in the future looking for help: I have fixed the issue, at least in my own use case.

After each boot of the machine, and before showtime, I have to open the UMC Control Panel Software.

From there, navigate to the Buffer Settings tab, and then change the Preferred ASIO Buffer Size to 2048 samples. After having done this, I almost never have any issues with the audio dropping out and needing to be reset.

Thank you for the advice, I've adjusted my power plan to "High Performance", and I've turned off power management for USB connected devices. I'll report back tomorrow if there's any change!

Right clicking the input and hitting Reset is a game changer for me! I can't believe I didn't know about that.

Unfortunately, I still needed to use it a few times today, and trying the above changes did not work to prevent the issue

Just checking in to see if any of you guys have found a fix for this.

I can reiterate that it's more likely when working the computer harder.. especially in a video call.

My workaround for the past little bit has been using a Streamdeck with one button mapped to resetting the audio. But, I'd still prefer to fix the actual issue.