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richardgatarski  
#1 Posted : Tuesday, June 18, 2019 12:51:32 AM(UTC)
richardgatarski

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According to the Social Help and Knowledge base on vMix Social after Facebooks updated policy some new restrictions apply.

I am pretty sure this post should pass https://www.facebook.com...u/posts/2500236329999208 and I am definitely an Admin.

But the Facebook UI in my vMix Social (5.0.0.12, came with 22.0.0.60) does not resemble the screen shot in the Help, and I cannot enter a page name, only select from a drop down. See attached image.

fb-social.PNG (70kb) downloaded 2 time(s).
admin  
#2 Posted : Tuesday, June 18, 2019 6:57:03 PM(UTC)
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Hi Richard,

"Plans to go live" items are not counted as published in the Facebook API.
This is why you won't see it in the list when clicking Find Posts in vMix Social.

Only posts that are currently in progress, and have comments will appear.

Regards,

Martin
vMix
richardgatarski  
#3 Posted : Tuesday, June 18, 2019 10:01:17 PM(UTC)
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I've started the stream to that post, and added a comment.
Still can't see it, even after waiting five minutes.
(and the UI does not look as in the Help).

Though I can list posts with comments on other pages I Admin, but they were live long ago and are no more.
admin  
#4 Posted : Tuesday, June 18, 2019 10:06:34 PM(UTC)
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Are you saying when you click Find Posts again, it doesn't show up in the list now but other older posts do?
If so then it is likely a glitch on the Facebook side as all we do is fill the list with every post Facebook sends us.
richardgatarski  
#5 Posted : Tuesday, June 18, 2019 10:16:45 PM(UTC)
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Yes, that's what I am saying (and is not very fond of Facebook's habit to change things all the time...)
admin  
#6 Posted : Wednesday, June 19, 2019 12:31:31 AM(UTC)
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Is the list completely blank? (indicating some kind of overall error) or does it show other posts, just not the latest one?
richardgatarski  
#7 Posted : Wednesday, June 19, 2019 1:03:54 AM(UTC)
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for Westramu's page it was blank.
Sorry can't debug this more until perhaps tomorrow afternoon CEST.
richardgatarski  
#8 Posted : Thursday, June 27, 2019 7:15:32 PM(UTC)
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I added a new live event, will now be running for a few hours at https://www.facebook.com...videos/2699634273418939/ and added a comment there.
Still same behavior as earlier, can't find the post in vMix social.

(initally got the FB "fail" that I was logged out, but managed to log in without problems)

UPDATE. Note something peculiar. If i select my personal page (Richard Gatarsk) and click search posts, I get three Pages to select from:
Blank Spot Project
Westreamu AB
Richard Gatarsk
admin  
#9 Posted : Thursday, June 27, 2019 9:34:48 PM(UTC)
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Something very strange is going on. There are two dropdowns, the top one should show the list of pages, the second the list of posts only after clicking Find Posts.
To help us diagnose further, could you email us your vMix Social settings file, it can be found by following the steps below:

Open up File Explorer in Windows and type in the following in the address bar and press enter:
%USERPROFILE%\AppData\Local\StudioCoast_Pty_Ltd

There should be one or more vMixSocial.exe_* folders, find the one that contains a subfolder for 5.0.0.12
and email us the config file inside to info@vmix.com.au

Thanks!

Martin



richardgatarski  
#10 Posted : Thursday, June 27, 2019 10:15:25 PM(UTC)
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Will do,
But first. We tried with vMix Social 5.0.0.9 and that works, that is we typed in the name of the Facebook page "Westreamu"
So, might it be a bug in 5.0.0.12?
richardgatarski  
#11 Posted : Thursday, June 27, 2019 11:18:46 PM(UTC)
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Problem solved. Martin found that there were two pages named "Westreamu AB". Turned out that Facebook had automatically created a page with that name. Maybe when I entered that as a workplace in my personal About-page. I removed that page, and kept the official one. Now vMix Social quickly finds the post with a live video.
doggy  
#12 Posted : Thursday, June 27, 2019 11:22:51 PM(UTC)
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Nice of FB to do things for us unknowingly, NOT

Glad it's solved
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