Web Browser input does not have audio. No audio bars at all Options  Watch this topic  Print this topic » Normal Threaded

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Nick Davidson		#1 Posted : Saturday, September 8, 2018 11:27:50 AM(UTC)
Rank: Advanced Member Groups: Registered Joined: 4/19/2014(UTC) Posts: 64 Location: United States Thanks: 4 times Was thanked: 5 time(s) in 5 post(s)		I've been trying to solve this issue for awhile. When I add a Web Browser input in vMix, it never has audio. There are no audio bars at all. No blur or green. It's like adding an image input. I have updated chrome and looked at default audio device. Not sure where to go from here. PC: Alienware R15 R2. Has GTX 1070, i7 CPU. Link to screen capture:
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admin		#2 Posted : Saturday, September 8, 2018 11:39:12 AM(UTC)
Rank: Administration Groups: Administrators Joined: 1/13/2010(UTC) Posts: 5,211 Location: Gold Coast, Australia Was thanked: 4297 time(s) in 1523 post(s)		Hi Nick, Due to how Chrome handles audio, there will be no audio if there is no speakers or headphones plugged into the laptop. The video shows the speaker icon with a red x, which is why the browser input won't show any audio. Regards, Martin vMix
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Nick Davidson		#3 Posted : Saturday, September 8, 2018 3:06:39 PM(UTC)
Rank: Advanced Member Groups: Registered Joined: 4/19/2014(UTC) Posts: 64 Location: United States Thanks: 4 times Was thanked: 5 time(s) in 5 post(s)		admin wrote: Hi Nick, Due to how Chrome handles audio, there will be no audio if there is no speakers or headphones plugged into the laptop. The video shows the speaker icon with a red x, which is why the browser input won't show any audio. Regards, Martin vMix I have since closed vMix, plugged in headphones and ensured the speaker icon did not have a red X. Speaker icon is set to speakers / headphones. Web browser still does not show an audio source. What should I do next? Thanks! Still no Audio after Headphones / Speakers plugged in
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TuesdaysLive		#4 Posted : Saturday, September 8, 2018 3:43:56 PM(UTC)
Rank: Advanced Member Groups: Registered Joined: 12/10/2017(UTC) Posts: 96 Thanks: 13 times Was thanked: 15 time(s) in 13 post(s)		How are your Audio Outputs, under the Settings area, set?
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Nick Davidson		#5 Posted : Saturday, September 8, 2018 3:50:25 PM(UTC)
Rank: Advanced Member Groups: Registered Joined: 4/19/2014(UTC) Posts: 64 Location: United States Thanks: 4 times Was thanked: 5 time(s) in 5 post(s)		TuesdaysLive wrote: How are your Audio Outputs, under the Settings area, set? default Nick Davidson attached the following image(s): audio out.PNG (68kb) downloaded 11 time(s). You cannot view/download attachments. Try to login or register.
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IceStream		#6 Posted : Saturday, September 8, 2018 4:42:26 PM(UTC)
Rank: Advanced Member Groups: Registered Joined: 3/7/2012(UTC) Posts: 2,636 Location: Canada Thanks: 33 times Was thanked: 506 time(s) in 475 post(s)		@ Nick Davidson Have you run the vMix Diagnostic tool? Windows Start Menu ===> vMix Folder ===> vMix Diagnostics A quick scan of your system will show potential problem programs that may be interfering with Audio as well as showing potential background applications that could cause GPU issues. (like Sonic or Nahimic on ASUS and MSI laptops) Ice
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Nick Davidson		#7 Posted : Saturday, September 8, 2018 5:28:55 PM(UTC)
Rank: Advanced Member Groups: Registered Joined: 4/19/2014(UTC) Posts: 64 Location: United States Thanks: 4 times Was thanked: 5 time(s) in 5 post(s)		IceStream wrote: @ Nick Davidson Have you run the vMix Diagnostic tool? Windows Start Menu ===> vMix Folder ===> vMix Diagnostics A quick scan of your system will show potential problem programs that may be interfering with Audio as well as showing potential background applications that could cause GPU issues. (like Sonic or Nahimic on ASUS and MSI laptops) Ice Something audio related popped up. Not sure how to try to fix it though. Nick Davidson attached the following image(s): vMix Diagnosis Scan.PNG (127kb) downloaded 13 time(s). You cannot view/download attachments. Try to login or register.
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Nick Davidson		#8 Posted : Tuesday, September 11, 2018 7:08:00 AM(UTC)
Rank: Advanced Member Groups: Registered Joined: 4/19/2014(UTC) Posts: 64 Location: United States Thanks: 4 times Was thanked: 5 time(s) in 5 post(s)		admin wrote: Hi Nick, Due to how Chrome handles audio, there will be no audio if there is no speakers or headphones plugged into the laptop. The video shows the speaker icon with a red x, which is why the browser input won't show any audio. Regards, Martin vMix Do you have any more advice? The web browser input is still not providing audio.
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admin		#9 Posted : Tuesday, September 11, 2018 7:16:39 AM(UTC)
Rank: Administration Groups: Administrators Joined: 1/13/2010(UTC) Posts: 5,211 Location: Gold Coast, Australia Was thanked: 4297 time(s) in 1523 post(s)		Make sure latest sound card drivers are installed. Alternatively go to the Windows add/remove apps control panel and remove any 3rd party sound software you don't need. Also you can run vMix Desktop Capture to see if it shows any errors when connecting to it. (It uses a similar audio capture mechanism as the web browser). On some rare laptops I have seen some sound cards simply not work correctly with the web browser due to 3rd party addons included with the sound driver mixing things up. (Such as "3d sound" or "virtual surround" type applications).
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1 user thanked admin for this useful post.		sinc747 on 9/11/2018(UTC)
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Nick Davidson		#10 Posted : Thursday, September 13, 2018 8:37:38 AM(UTC)
Rank: Advanced Member Groups: Registered Joined: 4/19/2014(UTC) Posts: 64 Location: United States Thanks: 4 times Was thanked: 5 time(s) in 5 post(s)		admin wrote: Make sure latest sound card drivers are installed. Alternatively go to the Windows add/remove apps control panel and remove any 3rd party sound software you don't need. Also you can run vMix Desktop Capture to see if it shows any errors when connecting to it. (It uses a similar audio capture mechanism as the web browser). On some rare laptops I have seen some sound cards simply not work correctly with the web browser due to 3rd party addons included with the sound driver mixing things up. (Such as "3d sound" or "virtual surround" type applications). I have tried all that you suggested and it still will not work. This is really disappointing. At this stage all I can say is that the Alienware 15 r2 in not compatible with audio support for the Web browser input. I wish there was something I could do to resolve this.
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TuesdaysLive		#11 Posted : Thursday, September 13, 2018 11:04:32 AM(UTC)
Rank: Advanced Member Groups: Registered Joined: 12/10/2017(UTC) Posts: 96 Thanks: 13 times Was thanked: 15 time(s) in 13 post(s)		If you happen to have a USB external audio device available you might try it to see if it will work, set as your Windows default audio device.
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IceStream		#12 Posted : Friday, September 14, 2018 8:38:52 AM(UTC)
Rank: Advanced Member Groups: Registered Joined: 3/7/2012(UTC) Posts: 2,636 Location: Canada Thanks: 33 times Was thanked: 506 time(s) in 475 post(s)		@ Nick Davidson If you don't mind my asking, what is AWSoundCenter? I suspect that might be the root of your issue. Ice
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mjgraves		#13 Posted : Friday, September 14, 2018 12:08:11 PM(UTC)
Rank: Advanced Member Groups: Registered Joined: 7/1/2015(UTC) Posts: 1,151 Location: Houston TX Thanks: 319 times Was thanked: 263 time(s) in 233 post(s)		GForce experience has long been known to cause issues with vMix. It's not necessary and should be removed.
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admin		#14 Posted : Friday, September 14, 2018 12:41:55 PM(UTC)
Rank: Administration Groups: Administrators Joined: 1/13/2010(UTC) Posts: 5,211 Location: Gold Coast, Australia Was thanked: 4297 time(s) in 1523 post(s)		If all else fails, drop us an email to schedule a TeamViewer session so we can investigate further. We are at IBC at the moment, but should be able to investigate in a week or so.
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angus89		#15 Posted : Friday, July 10, 2020 3:46:29 AM(UTC)
Rank: Newbie Groups: Registered Joined: 2/2/2020(UTC) Posts: 2 Location: HK		Same problem here with vMix 23, solutions mentioned above are all tried, doesn't work, does anyone can help?
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Joginder		#16 Posted : Saturday, August 8, 2020 1:08:16 AM(UTC)
Rank: Newbie Groups: Registered Joined: 8/8/2020(UTC) Posts: 1 Location: PATIALA		Same Problem with me Web Browser input in vMix not working sound not going to live
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Jonas Ekfeldt		#17 Posted : Monday, March 15, 2021 3:20:54 AM(UTC)
Rank: Newbie Groups: Registered Joined: 10/22/2020(UTC) Posts: 2 Location: Stockholm		Since at least one week, I have the exact same issue here. Tried all of the above, nothing works. It's very strange since for almost a year now I never experienced this issue. Web browser inputs always had audio before. It just stopped overnight. Does vMix have any fix? UPDATE: This issue definitely has to do with the output (headphones/speakers). I tried unplugging the headphone jack manually which gave audio from the channel - unfortunately not controllable from the vMix channel, but instead it sends the audio signal directly to the Windows output channel. Will update as soon as I got this figured out.
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