logo

Live Production Software Forums

www.vmix.com

Welcome Guest! To enable all features please Login or Register.

Notification

Icon
Error
Desktop Capture throws "ERROR" red bar from Mac OSX to Windows 7
Options
Go to last post Go to first unread
Previous Topic Next Topic
Hesadanza  
#1 Posted : Sunday, November 10, 2013 4:30:13 AM(UTC)
Hesadanza

Rank: Member

Groups: Registered
Joined: 9/20/2013(UTC)
Posts: 15
I'm trying to do desktop capture 9.0.0.3 from a Macbook Pro running the latest OSX Mavericks to a PC on Windows 7 running vMix 11.0.0.41. vMix can see the IP address of the Macbook, and allows me to set the settings of the capture, but then when I click "OK" all it shows in the preview window is a red "ERROR" bar, and a black screen. I've tried many different settings, and always I get "ERROR." The computers are on a wired ethernet connection, and can clearly see each other fine. I'm really bummed about this, because I have a broadcast tomorrow morning of an important conference, and now it doesn't look like we'll be able to use desktop capture at all. Not happy. Please, any immediate help is appreciated.
Back to top

Wanna join the discussion?! Login to your vMix Forums forum account, or Register a new forum account.
Back to top  
admin  
#2 Posted : Sunday, November 10, 2013 4:47:28 AM(UTC)
admin

Rank: Administration

Groups: Administrators
Joined: 1/13/2010(UTC)
Posts: 5,158
Man
Location: Gold Coast, Australia

Was thanked: 4161 time(s) in 1494 post(s)
If you click the red error bar it should display a full error message.
You can also click Send Error Report for further investigation.

Regards,

Martin
vMix
Back to top
WWW BLOG
Hesadanza  
#3 Posted : Sunday, November 10, 2013 7:03:20 AM(UTC)
Hesadanza

Rank: Member

Groups: Registered
Joined: 9/20/2013(UTC)
Posts: 15
Here's the full error message.

The parameter value cannot be less than '11520'.
Parameter name: stride
InputMessage

The number in quotations changes depending on the settings input into the desktop capture dialog box.
Back to top
Hesadanza  
#4 Posted : Sunday, November 10, 2013 7:06:17 AM(UTC)
Hesadanza

Rank: Member

Groups: Registered
Joined: 9/20/2013(UTC)
Posts: 15
If I leave it a minute, it gives this error:
D3DERR_INVALIDCALL: Invalid call (-2005530516)
Back to top
admin  
#5 Posted : Sunday, November 10, 2013 7:23:59 AM(UTC)
admin

Rank: Administration

Groups: Administrators
Joined: 1/13/2010(UTC)
Posts: 5,158
Man
Location: Gold Coast, Australia

Was thanked: 4161 time(s) in 1494 post(s)
Hi,

Looks like there might be an issue with capturing the high resolution retina display.
In the OSX System Preferences go to Display and change it to Scaled 1920x1080 or lower and see if that helps.

The second message is possibly due to the windows computers graphics card not supporting resolutions greater than 1920x1080

Regards,

Martin
vMix
Back to top
WWW BLOG
Hesadanza  
#6 Posted : Sunday, November 10, 2013 7:31:33 AM(UTC)
Hesadanza

Rank: Member

Groups: Registered
Joined: 9/20/2013(UTC)
Posts: 15
I lowered the resolution to the scaled "Larger Text" that looks like 1024x640, which is the lowest resolution, and it still gives the error with the number "8192."
Back to top
admin  
#7 Posted : Sunday, November 10, 2013 7:46:09 AM(UTC)
admin

Rank: Administration

Groups: Administrators
Joined: 1/13/2010(UTC)
Posts: 5,158
Man
Location: Gold Coast, Australia

Was thanked: 4161 time(s) in 1494 post(s)
Could you try downloading the latest drivers for the Intel HD Graphics 3000?

https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Graphics&ProductLine=Laptop+graphics+drivers&ProductProduct=2nd+Generation+Intel%C2%AE+Core%E2%84%A2+Processors+with+Intel%C2%AE+HD+Graphics+3000%2f2000&ProdId=3319&LineId=1101&FamilyId=39

Choose either 32bit or 64bit depending on your system.
Also make sure all the latest windows updates have been installed.

Regards,

Martin
vMix
Back to top
WWW BLOG
Hesadanza  
#8 Posted : Sunday, November 10, 2013 7:49:57 AM(UTC)
Hesadanza

Rank: Member

Groups: Registered
Joined: 9/20/2013(UTC)
Posts: 15
Yes, I can try that, but I think the problem is with capturing from the Mac. I can capture a desktop from a Windows PC just fine.
Back to top
Hesadanza  
#9 Posted : Sunday, November 10, 2013 8:04:18 AM(UTC)
Hesadanza

Rank: Member

Groups: Registered
Joined: 9/20/2013(UTC)
Posts: 15
I updated the graphics drivers and other updates, and it still throws the same errors.
Back to top
admin  
#10 Posted : Sunday, November 10, 2013 8:28:19 AM(UTC)
admin

Rank: Administration

Groups: Administrators
Joined: 1/13/2010(UTC)
Posts: 5,158
Man
Location: Gold Coast, Australia

Was thanked: 4161 time(s) in 1494 post(s)
Could you got Start and type in msinfo32, then go to the file menu and click Export.
Email this file to info@vmix.com.au for further analysis.

I have just tested vMix Desktop Capture 9.0.0.3 running on Mavericks capturing to vMix 11 running
on Windows 7 so I can confirm everything should work.

Regards,

Martin
vMix
Back to top
WWW BLOG
admin  
#11 Posted : Sunday, November 10, 2013 8:29:36 AM(UTC)
admin

Rank: Administration

Groups: Administrators
Joined: 1/13/2010(UTC)
Posts: 5,158
Man
Location: Gold Coast, Australia

Was thanked: 4161 time(s) in 1494 post(s)
Also try running vMix Desktop Capture on the Windows machine and see if you can capture the desktop, just to rule out a potential OSX issue as well.
Back to top
WWW BLOG
Hesadanza  
#12 Posted : Sunday, November 10, 2013 9:17:59 AM(UTC)
Hesadanza

Rank: Member

Groups: Registered
Joined: 9/20/2013(UTC)
Posts: 15
Have you tried it on the newest Macbook Pro hardware?

I've emailed the msinfo file to info@vmix.com.au. I've also tested running capture on the Windows machine, and it can capture that desktop just fine.
Back to top
admin  
#13 Posted : Sunday, November 10, 2013 9:37:14 AM(UTC)
admin

Rank: Administration

Groups: Administrators
Joined: 1/13/2010(UTC)
Posts: 5,158
Man
Location: Gold Coast, Australia

Was thanked: 4161 time(s) in 1494 post(s)
It's been tested on a couple of machines running Mavericks but not on the latest Macbook Pro, but it shouldn't be much different.
Perhaps try different capture settings to see if something works, different width and heights (W and X in the Desktop Capture dialog)
and different Quality/Frames Per Second. Show Cursor ticked, unticked etc.
Back to top
WWW BLOG
Hesadanza  
#14 Posted : Monday, November 11, 2013 5:38:51 PM(UTC)
Hesadanza

Rank: Member

Groups: Registered
Joined: 9/20/2013(UTC)
Posts: 15
I tried many different settings, all with the same error (but with different numbers in quotations.)
Back to top
egnalkram  
#15 Posted : Tuesday, November 26, 2013 7:21:19 PM(UTC)
egnalkram

Rank: Newbie

Groups: Registered
Joined: 11/26/2013(UTC)
Posts: 8
Location: Vancouver

Thanks: 1 times
I am also running a Retina Macbook Pro and get the same errors.
Back to top
jaydoz196  
#16 Posted : Sunday, December 22, 2013 1:23:15 PM(UTC)
jaydoz196

Rank: Newbie

Groups: Registered
Joined: 10/30/2013(UTC)
Posts: 2
Location: GER
same here new mac, retina 'stride' error like described
Back to top
admin  
#17 Posted : Monday, December 23, 2013 8:29:47 AM(UTC)
admin

Rank: Administration

Groups: Administrators
Joined: 1/13/2010(UTC)
Posts: 5,158
Man
Location: Gold Coast, Australia

Was thanked: 4161 time(s) in 1494 post(s)
Thanks for the reports, it looks like I will need to track down
a retina macbook to see what is happening.

Regards,

Martin
vMix
Back to top
WWW BLOG
dundurs  
#18 Posted : Monday, December 23, 2013 2:17:35 PM(UTC)
dundurs

Rank: Advanced Member

Groups: Registered
Joined: 3/24/2011(UTC)
Posts: 273

Thanks: 8 times
Was thanked: 45 time(s) in 22 post(s)
Hi,

I also wanted to report that, when turning on Extended desktop on MAC, vMix loses connection with the presentation computer. Not really sure about the MAC version, but I'll try to find out.

Dundurs
Back to top
Users browsing this topic
Guest
Forum Jump  
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.

Privacy Policy | Powered by YAF.NET | YAF.NET © 2003-2024, Yet Another Forum.NET
This page was generated in 0.219 seconds.