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Vmix Social not finding the ONE Page I need to broadcast to.
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bobdoyle  
#1 Posted : Thursday, March 1, 2018 2:36:40 PM(UTC)
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This problem started a few weeks ago, and no one has been able to help.

I have disconnectd VMix Social from Facebook, I've updated the software, I've restarted, etc.

But although I'm logged into Facebook, and most definitely AM an admin of the page in question (I'm able to choose it when I schedule a broadcast ON Facebook), the ONE page I want to access, it says I'm not an admin...which I am, and have only confirmed a zillion times...plus SOME applications DO see it and let me choose it.

This is what I get.[img]https://imgur.com/a/Fbkyv[/img]
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Barney Box Lane  
#2 Posted : Sunday, March 4, 2018 10:41:39 AM(UTC)
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complete guess which I'm guessing you've checked is checking the admin roles/permissions. Also post to your own FB page and if it works you know it's the admin roles
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bobdoyle  
#3 Posted : Sunday, March 4, 2018 10:50:10 AM(UTC)
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Barney Box Lane wrote:
complete guess which I'm guessing you've checked is checking the admin roles/permissions. Also post to your own FB page and if it works you know it's the admin roles


Well, as I said, yes I'm definitely the admin of the page, as I have been for years. It always worked before, but after a recent update it stopped and I cannot for the life of me "reset" access to that page.

I can still schedule and broadcast to that page from within FAcebook, and ALL my other pages show in the list of choices within Vmix EXCEPT that one.
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admin  
#4 Posted : Sunday, March 4, 2018 11:15:27 AM(UTC)
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Hi Bob,

Drop us an email at info@vmix.com.au and we can run some tests to get to the bottom of what is happening.
We had one case where a user was admin of over 25 groups and pages and the list wasn't big enough to show them all, but
if the page shows up in the Facebook streaming login in vMix itself, then it might be another issue we have not yet discovered.

Regards,

Martin
vMix
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Barney Box Lane  
#5 Posted : Sunday, March 4, 2018 12:08:40 PM(UTC)
Barney Box Lane

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bobdoyle wrote:
Barney Box Lane wrote:
complete guess which I'm guessing you've checked is checking the admin roles/permissions. Also post to your own FB page and if it works you know it's the admin roles


Well, as I said, yes I'm definitely the admin of the page, as I have been for years. It always worked before, but after a recent update it stopped and I cannot for the life of me "reset" access to that page.

I can still schedule and broadcast to that page from within FAcebook, and ALL my other pages show in the list of choices within Vmix EXCEPT that one.


the only other thing I'd add is Facebook has mad a lot of changes with permissions, i had an instance where I did an update and vmix call stopped working this was because at the same time there was a chrome update, which I didn't know, so it looked like it was the vmix update, hopefully the guys will get to the bottom of it, i would just go back through it all like you're setting it up for the first time in the meantime.
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