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joel72004  
#1 Posted : Thursday, February 8, 2018 10:12:34 AM(UTC)
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Anyone else facing issues with vMix social getting user images from FB?
On clicking on the image I get this
Quote:

{
"error": {
"message": "(#12) picture edge for this type is deprecated for versions v2.3 and higher",
"type": "OAuthException",
"code": 12,
"fbtrace_id": "Dz/nOQTL+kj"
}
}


Any idea?
joel72004 attached the following image(s):
vmixsocial.JPG (28kb) downloaded 4 time(s).

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Digisaurier  
#2 Posted : Friday, February 9, 2018 5:30:08 AM(UTC)
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I had the same problem yesterday during a live show.
I could use twitter & Youtube Comments, but did not get the facebook-comments. Means: i looks like in your screenshot. And: i was not able to send it to the lower-third.
Anyone els? Any Sugestions? Or is that a know Issue? It startet perhaps during the day. In the morning while testing it works. But in the evening it suddenly did not work any more on facebook.
I´m not sure if that differs from country to country. My show was in german (aired on the Page of the HuffPost Germany). Perhaps this is a clue?
Looking forward to any help or update!
doggy  
#3 Posted : Friday, February 9, 2018 6:19:24 AM(UTC)
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See the same thing happening
post by the page admin do go through , no others though
admin  
#4 Posted : Friday, February 9, 2018 6:50:15 AM(UTC)
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We've just posted a software update, details below:

https://forums.vmix.com/...ts&m=50831#post50831
thanks 3 users thanked admin for this useful post.
doggy on 2/9/2018(UTC), rudyengels on 2/9/2018(UTC), joel72004 on 2/19/2018(UTC)
Digisaurier  
#5 Posted : Friday, February 9, 2018 9:46:26 AM(UTC)
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admin wrote:
We've just posted a software update, details below:

https://forums.vmix.com/...ts&m=50831#post50831


Thank you guys so much for the fast Fixing. Works correct again!
doggy  
#6 Posted : Friday, February 9, 2018 9:50:28 AM(UTC)
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it was fun while it lasted to get comments from none admin-user pages and posts ;-)
rudyengels  
#7 Posted : Friday, February 9, 2018 10:12:41 AM(UTC)
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For those who doubt which software to buy... How quickly can you get a solution (and for something that's not your fault).

Proud vMix user!
thanks 1 user thanked rudyengels for this useful post.
rowby on 2/19/2018(UTC)
joel72004  
#8 Posted : Monday, February 19, 2018 9:44:25 AM(UTC)
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rudyengels wrote:
For those who doubt which software to buy... How quickly can you get a solution (and for something that's not your fault).

Proud vMix user!


Completely agree!
thanks 1 user thanked joel72004 for this useful post.
rowby on 2/19/2018(UTC)
rowby  
#9 Posted : Monday, February 19, 2018 10:20:50 PM(UTC)
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Agree!

Coming from decades of network television production, I am continually amazed and impressed with the quality of vMix. ...Rowby.
Barney Box Lane  
#10 Posted : Tuesday, February 20, 2018 9:49:55 AM(UTC)
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fb has stopped letting you pull names and profile pictures from videos that aren't yours, are you pulling from a video on a page that's owned by the account you used to log in?
bobdoyle  
#11 Posted : Tuesday, February 20, 2018 10:09:56 AM(UTC)
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I have updated all software, and still have the same problem. Vmix Social basically becomes inoperable when I even start to interact with FB. I'm logged in, but it tells me I don't have permissions for my own show. I've been doing this for months, and now this happens and I can NOT get Vmix Social to recognize my access to my page, AND I get the broken images if I use the "URL" method, and again, I have to force quit Vmix social because one I engage at ALL with FB the whole program cannot be controlled with my mouse. I can't close it, move the window, click a button or anything. I have to force close it.

Barney Box Lane  
#12 Posted : Tuesday, February 20, 2018 10:50:21 AM(UTC)
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the only other thing I've seen is that once the new code is generated you need to go live within a few minutes or it won't work
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