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vmixcall has video, but no audio
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Bamboo  
#1 Posted : Friday, July 14, 2017 11:04:38 PM(UTC)
Bamboo

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I am fairly new to Vmix, but getting into it quite quickly.

I tried my first Vmixcall integration today, and I was able to get the caller to show up on video, but no audio.

I made sure that I clicked on the Audio button, had it mixed into Master, but absolutely no sign of audio coming in. We tried resetting in real time, and had the caller dial in again on another number after opening up a new vmixcall. still no luck.

Any ideas?

I don't know what the 'follow' is referring to either.

I am hoping to do some remote client interviews in a week and need to solve this over the next few days. Thanks ahead of time for any help you can give.

Paul @ Bamboo
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admin  
#2 Posted : Friday, July 14, 2017 11:13:02 PM(UTC)
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Hi Paul,

Can you find out the following for the caller:

1. Browser used. If Chrome, find out the version under Settings -> About
2. Type of computer, Windows, Mac etc.
3. Model of camera and microphone (if separate) being used.

Thanks,

Martin
vMix
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Bamboo on 7/14/2017(UTC)
Bamboo  
#3 Posted : Friday, July 14, 2017 11:42:24 PM(UTC)
Bamboo

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I forwarded the request to the caller. I will have details by tomorrow for you. Thanks you for the responsiveness.
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