Rank: Newbie
Groups: Registered
Joined: 4/6/2017(UTC)
Posts: 4
Location: New Port Richey
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I updated to the most recent update today and when I started recording VMIX failed immediately, I restarted my computer and it seemed to work all right but after 5 min of recording failed again, It failed on me a total of 7 times, all around the 5-7 min mark. I resorted to stopping the record during commercial breaks as to not lose what I had done. I have not had any problems prior.
System is
windows 10 version 1607
os build 14393.953
Processor intel core i7-6850k cpu @3.6ghz
Ram 64GB
64 bit operating system
I am running the 4k version of vmix, but have settings in 1080 for normal shows.
I have blackmagic Decklink dou 2 running 3 black magic mini ursa cameras into the system.
All cameras match frame rates and all frame rates match the system.
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Rank: Advanced Member
Groups: Registered
Joined: 3/20/2014(UTC) Posts: 2,721   Location: Bordeaux, France Thanks: 243 times
Was thanked: 794 time(s) in 589 post(s)
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It might be a problem related to Windows updates. This has been much talked about lately, did you search the forum before posting?
Please make sure to install all windows updates. If the problem persists after that, then it's something else...
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Rank: Administration
Groups: Administrators
Joined: 1/13/2010(UTC) Posts: 5,211 Location: Gold Coast, Australia Was thanked: 4301 time(s) in 1523 post(s)
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Hi James,
Please drop us an email and send a support report from Settings -> About so we can get this sorted.
Thanks,
Martin
vMix
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Rank: Administration
Groups: Administrators
Joined: 1/13/2010(UTC) Posts: 5,211 Location: Gold Coast, Australia Was thanked: 4301 time(s) in 1523 post(s)
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Though, the Windows 10 version number indicates an important windows update needs to be installed.
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Rank: Member
Groups: Registered
Joined: 4/6/2017(UTC) Posts: 16  Location: Adelaide, SA Thanks: 4 times
Was thanked: 1 time(s) in 1 post(s)
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I had a similar problem stream for the first time this week. When trying to press the setting button for record it was freeze and eventually crash. The program then looked like it was working again but still had to shutdown. Did it a few time and ended just having to record to where ever it was set. Could be a problem with the hard drive though.
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Rank: Administration
Groups: Administrators
Joined: 1/13/2010(UTC) Posts: 5,211 Location: Gold Coast, Australia Was thanked: 4301 time(s) in 1523 post(s)
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