Rank: Newbie
Groups: Registered
Joined: 2/4/2022(UTC) Posts: 4  Location: pafos Was thanked: 1 time(s) in 1 post(s)
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Hello we want to upgrade using a registration key registered to an initial email . I Already paid 60 euros for upgrading using a different email but as i was trying to log in using key it shows me "This key is restricted to logging in with an email and password only." . i cannot login to my acount to change the email address or just leave the same email as it was to use vmix.
i tryed to comunicate for support but there is no answer. Is there something i can do for enable activation ?
thank you
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Rank: Advanced Member
Groups: Registered
Joined: 12/27/2012(UTC) Posts: 5,223  Location: Belgium Thanks: 293 times
Was thanked: 955 time(s) in 790 post(s)
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Originally Posted by: faros  Hello we want to upgrade using a registration key registered to an initial email . I Already paid 60 euros for upgrading using a different email but as i was trying to log in using key it shows me "This key is restricted to logging in with an email and password only." . i cannot login to my acount to change the email address or just leave the same email as it was to use vmix.
i tryed to comunicate for support but there is no answer. Is there something i can do for enable activation ?
thank you The registration has been protected for not using registration key only . If you did register originally and changed it to the protection ( only the one initially registration can do that ) than you should be able to access with the original email and password unless someone else made the registration ( and account). once in your accont you can change the email too. What happens when you register through the "about"in vMix ?
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Rank: Newbie
Groups: Registered
Joined: 2/4/2022(UTC) Posts: 4 Location: pafos Was thanked: 1 time(s) in 1 post(s)
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when im loggin with the initial email it shows me :
There are currently no Product Keys under this email address.
To add a Product Key to this account:
1. Logout
2. Login using the Product Key
3. Change the Email Address under Change Registered Email
i cannot find anywhere the "Change the Email Address under Change Registered Email"
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Rank: Advanced Member
Groups: Registered
Joined: 12/27/2012(UTC) Posts: 5,223 Location: Belgium Thanks: 293 times
Was thanked: 955 time(s) in 790 post(s)
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BTW how long ago did you ask support ? (Australia is in different timezone) Why used multiple emails ? *the upgrade is related to you purchase email Have you tried with the original key ? (for the account) Have you tried changing the (upgrade) key within vMix first? Guess one can only change email when changed to login in with email (not sure) Have you read : Changing or Updating Registration Key ? https://www.vmix.com/kno...pdating-registration-key
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Rank: Advanced Member
Groups: Registered
Joined: 7/4/2021(UTC) Posts: 310  Thanks: 8 times
Was thanked: 40 time(s) in 35 post(s)
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Originally Posted by: faros I Already paid 60 euros for upgrading If you already paid, then that payment should've been accompanied by a new key. Was it? Originally Posted by: faros as i was trying to log in using key it shows me "This key is restricted to logging in with an email and password only." Are you referring to the new key or the old key? The only key that matters is the new key. Originally Posted by: faros when im loggin with the initial email it shows me :
There are currently no Product Keys under this email address.
To add a Product Key to this account:
1. Logout
2. Login using the Product Key
3. Change the Email Address under Change Registered Email Yes, because when you upgrade, your old key is revoked and a new key is issued. Since you upgraded with a new email, I would assume that it'd tie that new key to the new email.
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Rank: Newbie
Groups: Registered
Joined: 2/4/2022(UTC) Posts: 4 Location: pafos Was thanked: 1 time(s) in 1 post(s)
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hello i got an email support and i checked that the key was refered to an old email and i found it. So now everything works ok . thank you for the support
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 1 user thanked faros for this useful post.
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