I've recently done my first video interview using Vmix Call and the image I brought into the production was only just acceptable.

They were on Fibre and I was using a system which told me I have about 12 Meg down and 4Meg up.

I left everything set to default and although the production went well enough I was really disappointed in the quality.

I've since tested it with someone else who has Fibre and the results are the same.

What can I do to improve this quality?

Here's the resulting video which isn't public yet, so please don't comment on it.

Thanks but how does that help?

Can you be more specific?

The video is live now, so if anyone can suggest where I can make improvements to the incoming video I would appreciate it.

Just to recap > They were on Fibre and I was using a system which told me I have about 12 Meg down and 4Meg up.

I left everything set to default and although the production went well enough I was really disappointed in the quality.

I've since tested it with someone else who has Fibre and the results are the same.

I don't think it has anything to do with ISP bandwidth. I suspect she was using the built-in camera of a laptop. They're terrible. Get an external webcam for sure.

It looks like it was delivering about 360p. You can see the stats in vMix when she is connected.

All the compression artifacting suggests that her computer is not doing very well. It was struggling. DOn't run any apps other than the browser. Give the computer a chance.

Was she connected via Wi-Fi? No matter how fast the fiber, a Wi-Fi link can present a serious bottleneck.

Also, Mac or PC? I see many folks who love the MacBook Air...but do everything over Wi-Fi. When I truly need a reliable connection I have them get a USB Ethernet adapter and connect to their router using Ethernet.

I love my Lenovo X1 Carbon, but being so thin & light it has no onboard Ethernet. I bought a USB adapter so I could connect via wire when necessary.

If you need someone at the far-end to make test calls, let me know. I have many different webcams in my office/lab.

Unfortunatelly, same here. For example with StreamYard we have a much better results. This is not a bandwith or latency problem. We have much better result with Webex, Zoom, StreamYard, which is strange. Or with SRT connections. The bandwith and the equipments are the same, so... nowadays (for us) Vmix Call is near to unusable the most of the situation...

I think the "ugh" was in reference to the disgust of being asked to use zoom. I've also been asked if "we can just use zoom" (this was before they had seen vMix call), and since the person asking is also a friend of mine I told him "we're never using f'ing zoom don't ever ask me that again".
It's like if you made your family a nice dinner and it took a few hours to prepare, but the kids all said I JUST WANT MCDONALDS :)


As far as the quality of their callers in the posts above, it looks like she was using an old ipad or tablet with the front facing camera. We can't expect actual quality video from a camera that is smaller than a pin head, and a microscopic microphone. The best I can get right now is callers with a webcam, and it looks exactly like the test video that was posted above... all we can do is work with what the guests provide.

We were seeing similar poor performance of vMix call. For an event we did this week, we had all the talent on a Zoom call in advance of the live and in that all had solid, good quality video connections. We then flipped to vMix call for the show and the quality was much lower. The fix we have found is:
- always use Firefox, not Chrome
- ensure there are no other tabs open, just the vMix call

Once you do the above two steps the calls are good quality as hoped and expected.

I use vMix Call for remote commentator (https://youtu.be/Sz1V4bc5WSY?t=1035)
But i do not use direct link (www.vmixcall.com) but BETA https://beta.vmixcall.com/
In beta you can manually disable Echo cancellation and auto gain.
It improves sound.
But i wonder, why it still BETA?

Thanks. I didn't knew about advance... But what difference between advance and beta?